Restore Manager

**ReStore Manager**

Reporting to the Regional Manager, the ReStore manager is responsible for all aspects of managing the daily profitability of ReStore operations utilizing volunteers and staff. This position is also a strong advocate for the Habitat for Humanity brand and is responsible to support and promote the mission in day to day activities. The ReStore manager is a leadership role, and as such, you should be prepared to manage daily operations, troubleshoot problems in the workplace, ensure a positive customer and donor experience and lead a team by performance example. The ReStore manager is in good physical condition with strong interpersonal skills and adaptable to a changing environment on a daily basis.
**Key Duties & Responsibilities**

**Accountability**
- Compliance with HFHO policies and procedures
- Leadership in safety compliance, hazard assessment and reporting
- Effective budget planning, analysis and cost control

**Primary Responsibilities**
- Oversee daily ReStore operations
- Manage inventory flow, processing, and pricing
- Staffing

○ Scheduling and accurate reporting of hours

○ Hiring, coaching and mentoring of all staff

○ Ensure orientations, onboarding and training processes are followed

○ Manage conflict resolution

○ Conduct regular staff meetings

○ Facilitate a positive team environment

○ Annual reviews and goal setting with staff members

○ Conduct disciplinary measures respectfully and fairly

○ Accurate documentation forwarded to personnel files
- Safety

○ Adhere and enforce compliance to HFHO safety policies and procedures

○ Accurate documentation and reporting

○ Conduct toolbox meetings

○ Ensure site safety checklists are complete as required

○ Compliance to recommendations by the JHSC
- Financial

○ Ensure timely, safe, accurate cash handling, reporting and depositing

○ Authorize in-store refunds, staff discounts and/or credits

○ Complete accurate paperwork for donor tax receipting
- Volunteers

○ Onboarding and safety orientations for all volunteers

○ Ensure a positive experience to volunteers

○ Promote, engage and enlist volunteers

○ Support and follow HFHO directives, controls and events supporting the volunteer program

○ Liaise with volunteer coordinator; recruitment, recognition, issues
- Operations

○ Follow and enforce daily opening and end of day procedures

○ Available for emergency/security events outside of normal business hours

○ Ensure good housekeeping practices

○ Note, plan and respond to repair and maintenance issues

○ Actively promote and procure donations for retrieval and resale

○ Support and engage effectively with other ReStore managers of HFHO
- Administrative
- Support and promote affiliate directives
- Participate in scheduled meetings
- Timely response to affiliate queries and direction

**Working Conditions**
- Standing for long periods
- Repetitive lifting of up to 50 lbs
- Working in extreme weather conditions
- Direct relationships with the general public and volunteers

**Knowledge/Requirements**
- Independent, forward thinker with attention to detail
- Exceptional customer service
- Excellent written and oral communication skills
- Computer skills including Microsoft office software
- Effective interpersonal and mentoring skills
- Operation of lifting devices and tools
- Elevated awareness of safety programs and administration of same
- Retail management experience and asset
- Forklift license an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: In person