Customer Relations Specialist

2 weeks ago

Kitchener, Canada Flanagan Foodservice Full time

We are the premier foodservice distributor in Ontario. Flanagan's provides customized foodservice delivery to a varied portfolio of clients; from restaurants to schools, hospitals and retirement homes, we provide the best quality ingredients to ensure Canadians have an amazing food experience wherever they dine tonight

Flanagan Foodservice is Canada’s largest independent foodservice distributor. Proudly Canadian and family owned, we have been serving Ontario for 46 years. We meet our customers' unique needs by delivering value, flexibility and an exceptional customer experience. This mission is made possible by attracting the best talent in the industry and by treating our employees like family. Distinguished as one of Canada's Best Managed Companies for 9 consecutive years

Now hiring a Full-time Customer Relations Specialist, Kitchener location (Hybrid)

**Schedule**: Sunday - Thursday

**Benefits**:

- Competitive compensation package
- Pension and RRSP plans
- Profit Sharing Program
- Comprehensive Flexible Benefits
- Paid Personal Days and Your Birthday
- Annual Health and Wellness Benefits
- Family oriented culture

**Position Summary**:
You are an energetic and highly organized service professional with a passion for providing service excellence. You excel at customer service and can be counted on to support everyone around you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced call center environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.

**Key Responsibilities**:

- Provide excellent inbound and outbound customer service which includes keying in orders
- Support Territory Managers to help maintain the delivery of service excellence for our business
- Generate computerized reports and maintain accurate information using various systems and MS Excel
- Analyze and track information to reduce credits
- Work closely with Inventory Control, Traffic, Procurement and sales to improve processes
- Demonstrate a constant willingness to ensure customer satisfaction at all times

**Qualifications**:

- Excellent verbal and written communication skills required
- Possess a high level of professionalism and dedication to providing superior customer service
- Proven ability to establish and maintain good working relationships with internal/external clients and business partners
- Strong organization and time management skills to manage and prioritize competing tasks to meet deadlines
- Ability to work collaboratively within a team environment, and independently under mínimal supervision
- Ability to make effective decisions to resolve problems, and remain calm under stressful situations
- Must be flexible to work the assigned schedule which includes Sundays and holidays

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