Assistant Store Manager

**Assistant Store Manager -Full-time, fixed term (6 months) September 2024 - February 28, 2025**

Manitobah is dedicated to a greater cultural diversity throughout our business operations and hiring process. _**As a company rooted in Indigenous culture, Manitobah is committed to hiring Indigenous employees wherever possible; applicants are strongly encouraged to self-declare.**_

**WHAT YOU WILL DO**

The Assistant Store Manager’s responsibilities will include overseeing daily store operations, providing an exceptional customer experience, optimizing inventory management, implementing effective merchandising strategies, and ensuring a safe and inviting shopping environment. By actively engaging with customers and staff, the incumbent will contribute to achieving sales targets, fostering a positive team culture, and delivering an outstanding shopping experience that reinforces Manitobah’s brand reputation as a preferred retail destination in the community.

**WHAT WE OFFER**

Manitobah offers a competitive hourly rate, and a generous employee discount on Manitobah products.

**LOCATION**

261055 CrossIron Blvd. Rocky View, AB T4A 0G3

**KEY RELATIONSHIPS**

Reports to: Store Manager

Key Relationships: Our Customers and Sales Team

Direct Reports: Retail Ambassadors and Key Holders

**KEY RESPONSIBILITIES**

Greet and engage customers in a manner that models exemplary customer service, in coherence with sales model.

Support Store Manager with supervision of Retail Ambassadors and Key Holders.

Coaching and motivating the team to reach and maintain top performance and provide an exceptional customer experience.

Delegate tasks when necessary to store Key Holders.

Executing standards in recruiting, hiring, training, customer service, visual merchandising, and store operations.

Set up and manage an efficient and organized inventory stock room.

Facilitate onboarding and continued training of Retail Ambassadors.

Create and manage staff scheduling.

Responsible for approving and ensuring bi-weekly timesheets are correct for payroll.

Attend weekly manager meetings and one-on-ones with Director of Retail.

Enhance brand loyalty by empowering team to create a natural and personable experience for customers.

Executing in store workshops and special events.

Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.

Ensures all merchandise is properly ticketed and displayed accordingly.

Responsible for ensuring cleanliness standards; visual merchandising standards are met.

Maintain adequate stock through efficient inventory management.

Track inventory and communicates stock replenishment needs.

Manages administrative systems and procedures effectively and in accordance with company policies

Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.

Responsible for adherence to all loss prevention and security policies, as well as credit procedures (e.g., credit and debit cards, employee purchases, discounts, deposits, returns and exchanges).

Other related duties as assigned

**IDEAL EXPERIENCE**

**Professional Experience**:

- 2+ years professional experience in progressively responsible retail positions is required
- Experience working in an Indigenous or culturally sensitive environment is an asset
- Experience working in a culturally sensitive environment is an asset

**Educational Requirements**:

- Completion of high school is required.
- College Diploma in Business or Management field is considered an asset.

Visit our website to learn more and apply

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee assistance program
- Store discount

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Are you committed to creating a positive impact in Indigenous communities?
- Are you legally able to work anywhere in Canada?
- Are you able to within 35km of the store if required?

Work Location: In person

Expected start date: 2024-09-28