Bilingual Intake Case Manager

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. **Working Arrangement** Remote **Responsibilities** - Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. - Assessing claims based on contractual, medical, and vocational barriers. - Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution. - Writing letters to communicate pertinent benefit related information based on analytical reasoning. - Demonstrating resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions. **How will you create impact?** We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers. To set you up for success, you will participate virtually in our extensive paid training program, which will provide you with the necessary education, tools and resources required to perform the Case Manager role. While in training, you will be surrounded with colleagues who have your best interest at heart and will continue to support you as you gain your autonomy. **What motivates you?** We’re looking for ambitious people who share our values and want to make every day better for plan members across Canada. If the following Manulife values speak to you, we’d love to hear from you - You obsess about customers, listen, engage and act for their benefit. - You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. - You thrive in teams and enjoy getting things done together. - You take ownership and build solutions, focusing on what matters. - You do what is right, work with integrity and speak up. - You share your humanity, helping us build a diverse and inclusive work environment for everyone **What we are looking for** - A bachelor’s degree in a healthcare program or equivalent - The ability to make difficult decisions within tight time constraints - Disability management and/or Group Benefit knowledge, an asset - Background in a health-related field, would be an asset - At ease with both incoming and outgoing calls - Strong organization and prioritization skills required to manage different type of tasks **What can we offer you?** - A competitive salary and benefits packages. - A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. - A focus on growing your career path with us. - Flexible work policies and strong work-life balance. - Professional development and leadership opportunities. **Our commitment to you** - Values-first culture We lead with our Values every day and bring them to life together. - Boundless opportunity We create opportunities to learn and grow at every stage of your career. - Continuous innovation We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact. **Do you want to be a part of this team? Hear what some of our team members have to say** "We really put employees first and care about our well-being." Oliver “Manulife's structure, career growth, and continued mentorship have modified and directed my life path and turned my job into a career.” - Melissa “We work hard but the work is rewarding, and the people are fantastic.” - Natasha “The job is never boring. You are always learning.” - Susan “ work from home and the ability to have work life balance ” - Vincent “One of the most helpful and encouraging place I've worked. Everybody is invested in bettering the team and offering assistance whenever possible in a truly caring manner, especially to the new members of the team.” - Erica **#LI-REMOTE** **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Eu