Team Lead, Client Computing

**JR-3913**

**Job Title**

**Team Lead, Client Computing**

**Language Requirement**

Bilingual / Bilingue

**unilingue qualifié sera considéré.**

**Working Conditions**:

- Work location is the Ottawa logistics Centre. This position has been classified as Hybrid.

**What we have to offer**
- Health Care and Dental Care Plan (with additional Health Spending Account),
- Defined Benefit Pension Plan,
- Personal and Professional Development,
- Flexible Work Plan,
- Vacation Leave.

**Job Summary**

Planning, organization, directing, communicating, and provisioning of advanced technical systems and team leadership. Leadership of the lifecycle, upgrading, testing, deployment, maintenance, troubleshooting, problem resolution, and ongoing technical support for the Endpoint computing environment and the related software, technology and systems - nationally.

**Key Accountabilities**:

- Lead / participate in complex or multiple complex project(s), including cross-functional projects, in the design and implementation and / or maintenance of system architecture and assigned system interface changes for enhancements and meeting special requirements.
- This would involve conducting cost-benefit analysis, planning, reviewing, and documenting, as well as architecture designs. o Technical and non-technical requirement gathering and matching to business objectives
- leading implementation planning, issue resolution, and supporting team members on project/lifecycle issues o recommending solutions, and / or recommend corrective action to management
- Lead / participate in the design / construction and testing of supported environment technology components
- Lead - participate/monitor/plan/execute the on-going life-cycle support activities for the Endpoint computing responsibilities.
- Analyze, plan, specify, and define systems builds and changes and other technical requirements for new client computing software or system components to ensure current and future interoperability.
- Serve as the escalation point for issues resolution of team members.
- Support and facilitate knowledge sharing and cross training of team members
- Develop and maintain relationships and communications with clients/stakeholders locally and nationally.
- Communicate and advise on changes to plans, programs, priorities, and shifts in process affecting work outcomes and project milestones
- Continuous improvement of new and supported services, platforms, upgrades, strategies, and procedures.
- Collaboration with internal and external technical experts to achieve positive outcomes.

**Job Requirements**

**Education**:
Graduated from a recognised university or community college with an acceptable specialisation in computer science of information systems, or equivalent combination of education, training and experience

**Experience**
- Extensive experience with Patch Management and Life-cycle processes and guidelines in OT and IT environments
- Experience leading information technology projects and teams
- Experience with technical change management creation, planning, review and approvals.
- Virtual platform experience with VDI “VMWare Horizon”
- Active Directory, GPO, and core technology service experience “network, storage, security”
- Experience chairing or facilitating technical planning and schedule refinement meetings
- Agile or Safe facilitation planning experience
- Agile sprint planning and SAFE experience preferred

**Knowledge**
- A thorough and deep understanding of the interrelationships among various IT and OT processes, systems and practices related to the position responsibilities.
- A detailed understanding of the interfaces between client computing components and other systems including network, servers, firewall.
- Knowledge of available methodologies and tools for systems testing / certification and related international standards and specifications.
- Sound knowledge of NAV CANADA architectural, functional and policy framework.
- Knowledge of IT/OT/Development policies, procedures and work instructions
- Knowledge of contract / procurement processes

**Ability**
- Excellent assessment, analytical and testing skills.
- Ability to identify and resolve complex and varied problems.
- Ability to contribute to team building and team cohesion.
- Ability to facilitate meetings, planning sessions, schedule creation of large Lifecycle or project initiatives.
- Ability to lead others and breakdown and prioritise work products.
- Ability to multi-task and re-prioritize as necessary.
- Ability to make decisions in situations where solutions are not always clearly evident.

**Personal Suitability**:

- lead, coach and mentor others in field of expertise
- Possess very good oral and written communication skills
- Customer focus mindset and strong relationship skills with internal and external parties
- Ability to Innovate and be creative to achieve desired outcomes
- Resilient and openness to change
- Ability to work in a fast-paced