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Operations Clerk
3 weeks ago
**About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason** **JOB POSTING** JOB ID #: 19334 Operations Clerk - Animal Control Planning & Economic Development Licensing & ByLaw Services 247 Dartnall Road NUMBER OF VACANCIES: 1 Part-Time Regular UNION/NON-UNION: CUPE Local 5167 Inside HOURS Of WORK: 24.00 per week - GRADE: G - SALARY/HOUR: $31.119 - $33.825 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details. STATUS/LENGTH: Permanent Job Description ID #: 5067 **Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton. **SUMMARY OF DUTIES** Reporting to the Supervisor, Animal Services (Licensing and Administration) responsible for providing general customer service respecting animal licensing and sheltering, processing dog licence sales, providing in house Provincial Offences Act services to enforcement staff, answers and receives complaints respecting violations of by-laws regulating Animals and Dog Licensing. **GENERAL DUTIES** Provides general customer service, processes dog license sales and provides in house Provincial Offences Act services to enforcement staff. Receives and responds to routine inquiries from Animal Control staff, staff from other departments, outside agencies and the public, by phone and in person. Record all complaints in database using "Hansen" for retrieval by appropriate enforcement staff. Dispatch all Animal Control calls. Receive complaints respecting animal to animal attacks (bites) and animal to human attacks (bites) and complete initial investigation reports for follow-up investigation by enforcement staff. Monitor radio frequency for incoming calls from officers requesting information or assistance. Record investigation or enforcement activities of officers such as time of arrival/departure with respect to complaints and outcome of investigation or enforcement activity. Retrieve licensing and/or historical data from database and transmit information to officers by radio or provide information to veterinary clinics or the public over the phone. Contact Police to request assistance for Animal Control in the field. Notify veterinary clinics of animals being transferred to their care. Forwards inquiries and requests for services or enforcement to appropriate staff or provides dog licensing, enforcement and sheltering information as required. Liaises with Customer Service Centres and distributes dog licences. Reconciles cash receipts, transaction records and prepares bank deposits and balance sheets. Contacts clients regarding unpaid invoices and N.S.F. cheques. Receives and files copies of Provincial Offences Act Notices of Offence and Summonses from enforcement staff. Word processes Crown Briefs prepared by staff and files Provincial Offence Notices with the Courts. Maintains files respecting municipal by-law offences and ongoing investigations. Prepares correspondence regarding by-law offences, offences under the Dog Owners Liability Act and ongoing investigations. Liaises with the Court Clerk and Municipal and Provincial Prosecutors respecting trial scheduling and evidence documents. Prepares and files correspondence for the Community Services Department, the Canadian Food and Inspection Agency and the Ontario Ministry of Agriculture Farming and Rural Affairs respecting animal bites, suspected Rabies cases, cases and Livestock Valuations. Maintains Quarantine files both hard copy and electronic records. Places purchase orders and receives shipments for equipment and supplies. Inventories office supplies for Animal Control Section. Receives and records lost animal reports. Performs intake respecting surrendered animals, stray animals, wildlife and deceased animals and provides for animal discharges and transfers. Examines incoming animals for obvious injury or illness. Arranges for the transfer of ill or injured animals to a Veterinary Clinic as required. Prepares animal cadavers for storage and retrieves cadavers from storage for inspection. Maintains and updates information on sectional databases respecting animal intake and disposition, a
