Inside Sales

1 day ago

Brantford, Canada J&K Home Hardware & Warrens Home Hardware Full time

The Salesperson is responsible for providing prompt courteous and efficient service to customers, advising them on appropriate merchandise and related items. His or her duties include being familiar with pricing, preparing quotations, placing special orders for customers as well as a variety of other related duties. The LBM Salesperson must perform all assigned tasks with sufficient speed and accuracy to avoid adverse impact on the level of service to customers and to achieve sales profitability.
- ** Wage commensurate on experience ** **_**This is the perfect opportunity for someone looking to grow their career and expand their skills.**

**We offer a competitive hourly wage with a benefits program, employee discounts and continuous training opportunities.**

**DUTIES / RESPONSIBILITIES**:

- Determine customer’s needs by asking open-ended questions.
- Communicate product knowledge to the customer as appropriate.
- Process special orders for non-stock or out of stock items.
- Be familiar with and maintain up-to-date information on pricing.
- Know prices, practices, and policies of the company’s competitors.
- Help customers solve building problems.
- Update yourself with practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages.
- Resolve customer complaints.
- Be familiar with current yard inventory and surplus items.
- Suggest rule, policy and / or procedural changes when you believe they would improve efficiency, sales, profits, morale, etc.
- Maintain professional confidentiality of all store and customer records.
- Work on additional duties and assignments as assigned by management.
- Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

**QUALIFICATIONS**:

- Ability to work a flexible schedule.
- Friendly and helpful attitude toward customers.
- Must be able to communicate effectively and persuasively with employees, management, suppliers, and customers, to obtain accurate information for pricing, estimates, quotations, etc.
- Willingness to learn.
- **Prior LBM (lumber and building materials) retail experience is necessary**:

- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere.

**Job Types**: Full-time, Permanent

**Salary**: From $20/hr - commensurate with experience

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- sales: 3 years (preferred)

**Salary**: From $20.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Lumber and Contractor Sales: 3 years (preferred)

Work Location: In person

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