Operations & Logistics Lead

_**Operations & Logistics Lead**_
- **Location: Canmore, AB (On-Site)**_
- **Type: Full-Time, 6-Month Contract (with potential to extend)**_

**About STRATUS**

STRATUS is sustainable apparel for those who move through mountains with fervor. Our origins lie in solving a simple but critical problem for skiers: eliminating the issue of goggle fog in cold weather. That solution — our signature ColdFront dual-layer mask — is what we built our business on. Today, our mission is bigger: to create innovative mountain wear that proves sustainability and performance are inseparable — a mission that we are actively building towards each day.

We’re a small, focused team with big ambitions: to build thoughtful, technical garments with sustainability at the core. This is not a role for clock-punchers. We’re seeking builders with ambition — people ready to grow with STRATUS, carve out their own path, and help shape our future.

**The Role**

We’re looking for an **Operations & Logistics Lead** to build the backbone of STRATUS as we scale.

This role is broad — spanning the hands-on fulfillment of orders, customer service management, process design, 3PL fulfillment management, management of supplies, and long-term systems planning. You’ll be the back-bone to our daily operations and the lead on helping to future-proof our workflows to deliver top-tier service as we grow. It’s an opportunity to make your mark in a hands-on, fast-moving environment while growing alongside the brand.

**Who You Are**
- You bring structure and momentum to complex processes.
- Equally comfortable designing shipping workflows, evaluating 3PL partners, or stepping in to run the shipping floor.
- Strong communicator (written + spoken), thrives in autonomy, and has a builder’s mindset.
- Experienced in logistics, supply chain, operations, or customer service (background flexible — execution and adaptability matter most).
- Always thinking ahead: spotting inefficiencies, optimizing systems, and planning for scale with technology and automation.

**What You’ll Do**
- Manage and optimize day-to-day shipping operations (hands-on fulfillment + seasonal staff).
- Evaluate, implement, and manage 3rd-party logistics partners.
- Improve processes with automation, integrations, and smart systems.
- Oversee barcoding, inventory, and fulfillment workflows.
- Build and refine customer service processes for a seamless experience.
- Forecast operational needs, budgets, and scaling plans with leadership.
- Document and systemize processes for clarity and consistency.
- Plan for seasonal surges in shipping and fulfillment.
- Oversee and optimize returns flows.
- Stay ahead of needs: ordering supplies, coordinating packaging updates, and ensuring the team is prepared.

**We’re Looking For Someone Who**
- Is highly organized, proactive, and process-oriented.
- Communicates clearly and thrives in a small team setting.
- Experience with Shopify (highly preferred), 3PL dashboards, or inventory/shipping platforms—or a proven ability to learn quickly.
- Thinks long-term and builds systems for scale — not just patches problems.
- Shares a love of mountain culture and the drive to build something enduring.

**What You’ll Get**
- A chance to grow with a mountain-based ski brand.
- Full-time, 6-month contract (potential to extend).
- Starting rate**:$25+/hr**, depending on experience (bonus options available).
- Team perks and days in the mountains with like-minded people.

**How to Apply**

Send your **resume** and a **short note** on why you want to be part of STRATUS.

Pay: From $25.00 per hour

Expected hours: 35 - 40 per week

Application question(s):

- Tell us about a system, process, or role you’ve built or improved — or another relevant experience. How does that make you a strong fit to help shape operations at STRATUS?
- Are you currently based in the Bow Valley [Canmore, Banff] or surrounding area?

Work Location: In person