Customer Service Advisor

4 hours ago

Delta, Canada Specsavers Full time

**_Reporting to:_** Customer Service Supervisor

**_ Location:_** Delta, British Columbia

**_ Working hours:_** 40 hours a week

**Who We Are**

At Specsavers, we have been transforming eye health and careers around the world for over 35 years. We are the world’s largest optometry-led business serving 41 million customers at 2,300 locations in 11 countries. Join us, as we seek the best talent in the market.

**Why We Do It**

When Doug and Mary Perkins started Specsavers back in 1984, they wanted to challenge the industry towards irreversible change for the good of everyone, so that access to quality and affordable eyecare was available to whoever needed it, whenever they needed it. Since then, everything we’ve done is driven with that same purpose. Whenever you come across one of our stores, you’ll find experts in eye health and frame style, as well as great value with our glasses, sunglasses, contact lenses and eye-catching offers.

**Main Purpose of Role**

To deliver a high level of customer service to our Partner Stores, responding to all queries and issues in a timely, professional manner.

This role requires a low level of autonomy with a key focus on raising any customer concerns to the Customer Services Supervisor as and when they arise.

**Key Responsibilities**
- Deal with internal and external service users in a courteous and professional manner
- Build excellent rapport with customers, promoting ‘customer at heart of everything we do’ culture
- Proactively keep customers informed on the progress and any service issues concerning their orders
- Assist other departments by providing accurate and timely information and support where possible
- Accept instruction and training from key personnel to develop the role
- Transfer customer orders to our computer system consistently and accurately
- Keep pace with and be fully flexible to meet the demands of the Customer Service department
- Assist with general departmental housekeeping
- Prioritise key tasks to ensure consistent and thorough level of service attained at all times
- Chase progress of orders with our suppliers and keep internal customers updated
- Provide regular updates to Customer Service Supervisor, keeping them abreast of all latest issues and developments
- Proactively make suggestions to adhere to BCDC culture of continuous improvement
- Deputise for members of the wider BCDC team as and where required, cross-training for maximum effectiveness

**Skills and Experience**

A qualified person will demonstrate:
**Essential Skills**
- Highly customer focused
- Positive, approachable and proactive nature
- Professional telephone manner which exudes Customer Service excellence
- Open and honest communicator
- Willingness to exceed expectation

**Desirable Skills**
- Ability and confidence to deal with complex situations from start to finish with mínimal supervision

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