IT Analyst

In 2025, we proudly welcomed Groupe St-Amour (GSA) to the CEP family. For over 35 years, GSA has brought unmatched expertise in damage assessment for residential, commercial, industrial properties, and specialized equipment (st-amour.ca). As we continue to grow, our ambition remains clear: to be the reference in technical expertise, trusted insight, and client-first service.
We are looking for an IT Analyst - Support & Implementation to join our team at our Toronto office. If you are someone who takes their work seriously but also has a great sense of humour, we want you on our team.
**Your Mission**:
50% - Employee Support & Issue Resolution
- Manage and prioritize Service Desk requests, resolving issues quickly.
- Support users with hardware, software, and system problems — remotely or in person.
- Collaborate on complex (Level 3) issues with internal and external teams.
- Keep users updated, document recurring problems, and contribute to the knowledge base.
- Set up IT equipment and handle onboarding/offboarding.
- Maintain strong relationships with employees, service providers, and vendors.

50% - Projects & Integrations
- Lead or support tech implementation projects (AI, chatbots, telephony, certifications, etc.).
- Train users and support adoption of new tools.
- Take part in system migrations during mergers and acquisitions — a key part of our growth strategy.
- Work closely with the IT Director on integration planning and execution.

**In Your Bag**:

- A university degree in Computer Science or a technical diploma in IT with relevant experience.
- At least 5-7 years of experience in IT.
- Knowledge of PC and Mac environments.
- Experience with Egnyte, Microsoft 365, Salesforce, and other SaaS (Software as a Service) is a plus.

**Desired Qualities**:

- Possess interpersonal skills and strong oral and written communication abilities, ideally in both French and English.
- Have a genuine desire to assist employees: demonstrate empathy, initiative, and curiosity in finding solutions.
- Exhibit skills in priority and time management.
- Continue to acquire knowledge in IT and stay updated on industry best practices and standards.

Maybe up to now you’ve been thinking this is too easy. Here’s the catchWe’re not just looking for someone who can meet the mission’s objectives and has the right tools in their bag. We’re also looking for someone who will bring a unique personality to our team along with their own endearing quirks.
**Your Benefits**:

- Flexible and hybrid work schedule (3 days/week in office based in Toronto).
- A work environment where you can both rely on others and have fun.
- Numerous opportunities for professional development.
- Competitive benefits: healthcare, dental care, vision care, massages, psychological support, employee and family assistance programs, telemedicine services, allowances for sports and home office, several paid leave days (including your birthday), employee events and activities, and much more.
- The chance of a lifetime to work with extraordinary people.

If you’re proud of your IT expertise, if all your friends know about your passion for the field, if you’re excited by problem-solving, if you have a well-stocked bag of all the necessary tools, and if you’re drawn to the many benefits we offer, join us