Mountain Crew Supervisor

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Job Title**: Mountain Crew Supervisor
**Location**: North Vancouver
**Department**: Mountain Operations
**Reports to**: Duty Managers, Mountain Operations
**Role Status**: Full Time / Seasonal / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
The Mountain Crew Supervisor supports the Duty Managers with the execution of all winter mountain operations and oversees the Mountain Crew and Winter Attractions teams. You are a key and important member of the mountain operations team, ensuring a safe and exceptional experience for all mountain guests.
ESSENTIAL JOB FUNCTIONS
- Establishing and maintaining all aspects of Winter Mountain Crew operations, including but not limited to; Sliding Zone, Skate Rink, Sleigh Ride, Ice Rink, Fire Pit, Light Walk, snow removal, pathways etc.
- Adhering to all operational and safety procedures
- Conducting daily safety briefings/toolbox talks
- Ensuring daily log sheets and checks are completed for each mountain attraction and applicable machines
- Ensuring machinery is left in good working condition and perform small repairs to ice rink, snow blowers, line trimmers, lawnmowers, etc.
- Assisting as the key point person for events such as the Peak of Christmas
- Training, coaching and overseeing Mountain Crew staff
- Coordinating daily breaks, staff locations and daily job lists for the Mountain Crew team
- Ensuring adequate staffing levels for efficient operation
- Coaching and motivating staff to maintain a high standard of customer service
- Covering breaks for Mountain Crew staff when required
- Assisting with transport and providing labour for various jobs
- Other duties as required

SUPERVISORY RESPONSIBILITIES
This position provides direct supervision to the following positions: Mountain Crew, Winter Attractions Crew, Transport and Snow Shovelers.
REQUIRED QUALIFICATIONS AND ABILITIES
- Functional knowledge or previous experience in winter operations
- Enjoy working outdoors and maintaining high service standards during inclement weather conditions
- Knowledge of Grouse Mountain policies and procedures preferred
- Possess excellent customer service skills
- Possess proven leadership abilities
- Good computer skills
- Ability to lift up to 40 lbs
- Class 5 license preferred

WORKING CONDITIONS
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$22.16 to $25.92/hour
All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation

**Full-time, year-round positions are also eligible for these**:

- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants

DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNIT