Servicenow Quality Assurance Analyst

5 days ago

Woodbridge, Canada Coreio Inc Full time

ServiceNow Testing Ownership
- Responsible for ServiceNow Dev and QA testing and quality of deployment to Production environments
- Responsible for ensuring Bi-weekly release processes from QA to Production environment readiness.
- Provide guidance and act as an escalation point for QA testing teams
- Managing testing resource allocations to maintain scheduled timelines
- Maintain relationships with Technology solutions teams and Business partners
- Solution Delivery
- Work with the greater Technology Solutions team to meet the testing milestones and deliver high quality solutions on time
- Contribute to design and implementation of standardized QA processes and methodologies to streamline and optimize QA efforts
- Application enhancements and configurations are properly tested and accurately deployed in production
- QA testing is done correctly according to the test cases provided through Dev testing
- Any issues discovered though delivery cycles including Reports, enhancement development, testing and QA management are communicated to the proper channels without delay to minimize impact to the projects / deployment schedules
- Requirements/Qualifications:

- Technical and Professional Expertise:

- ServiceNow CSA Certified
- ServiceNow Test Management
- ServiceNow ATF
- ITIL knowledge
- Microsoft SQL (strong to expert knowledge):

- TSQL language
- Relational databases concept
- Microsoft SQL performance troubleshooting
- Experience with API/REST/SOAP integrations
- Java and JavaScript (nice to have)
- ITAM (HAM & SAM) are (nice to have)
- exceptional customer service skills
- strong analytical skills for solving complex problems
- a drive to continuously acquire new skills
- effective time management
- ability to multitask, prioritize and work with mínimal direction
- focus on continuous improvements and innovations
- ability to work in a fast-paced environment
- excellent interpersonal skills including team building, oral, and written communication
- ability to work flexible hours (weekend and after hours shifts when required)

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