Customer Service Lead

**Job Title: Customer Service Lead (Colwood)**

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.
- Type of Position: Part-Time
- Location: WIN Westshore - #2-310 Goldstream Ave, Colwood BC V9B 2W3
- Wage Range: $18.00-$19.00/ hour (with paid breaks)

**This is a hands-on position that responsible for**:

- Providing excellent customer service; greeting customers, making recommendations, and helping them to locate the right merchandise.
- Building relationships, assisting customers with shopping and creating a positive retail environment, and dealing with issues as they arise.
- Acting as team support and lead relating to customer service and ensuring daily tasks are completed.
- Providing a reassuring presence and being able to calmly and safely de-escalate challenging customer service situations.
- Undertaking duties in all areas of the store including cash, merchandising, rotating stock, putting stock back on the sales floor, and maintaining a clean and orderly store.
- Being part of ensuring that all health and safety procedures are being followed.
- Contributing to a supportive and inclusive team and work environment.
- Being part of ensuring that the store meets performance goals.
- Contributing to building and maintaining a positive and cooperative team working environment.
- Ensuring all WIN policies and procedures are carried out effectively.
- Maintaining high store standards and expectations.
- Keyholder responsibilities including opening / closing the store and managing the alarm system.

**Required Skills and Experience**:

- Minimum of one (1) year retail experience with experience as keyholder.
- Minimum of one (1) year customer service experience.
- Resourceful, positive attitude, and an excellent communicator.
- Excellent customer service skills, able to answer questions in a friendly and positive manner as well as work towards positive solutions.
- Well-organized with a good attention to detail.
- Knows about and values the work that WIN does in the community - must have an understanding of what WIN is all about.
- Ability to communicate respectfully, both verbally and written.
- Able to work autonomously, and use judgment, initiative and critical thinking skills in problem solving and communication on a case-by-case basis.
- Accurate and dependable in working with cash / point of sale system including cash in / cash out.
- Able to work independently and as part of a team.
- Comfortable maintaining ongoing communication with supervisor.

**Why Work at WIN?**

At WIN, we believe in supporting both our team and our community. When you join us, you’ll enjoy:

- **Employee Assistance Program** - Support for your well-being when you need it.
- **Extended Health & Dental Benefits** - Available after the waiting period**.**:

- **Retirement Savings Options** - RRSP and TFSA contributions to help plan for your future.
- **Co-op Membership** - Have a voice in shaping the company’s direction.
- **Paid Time Off** - Because work-life balance matters.
- **Purpose-Driven Work** - Be part of a team making a real difference in the community.

Join WIN and be part of something bigger

**Job Type**: Part-time

Pay: $17.85-$18.35 per hour

**Benefits**:

- Dental care
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift

Ability to commute/relocate:

- Langford, BC V9B 2W3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you currently (or have you ever been) an employee or volunteer at Victoria Women in Need?

**Education**:

- Secondary School (preferred)

Work Location: In person