Manager

An award-winning auto repair, service and tire shop, OK Tire in Spruce Grove Alberta were the recipients of the OK Tire 'Rising Star' of the year award in 2013, the 2015 Spruce Grove & District Chamber of Commerce New Business of the Year Award, and most recently the OK Tire Stores Inc.'s National Store of the Year award for 2017 and Bridgestone's Community Initiatives Award in 2020.

**Why OK Tire Spruce Grove?**
- We are professional and take pride in our work
- We offer a very competitive compensation package.
- We work together as a great team that helps each other help the customer.
- We are closed long weekends (Yes, the WHOLE weekend)
- We are closed Saturdays (with the exception of Spring and Fall tire seasons)
- We work hard and play hard. Spending time with our families is important to us.

Our team understands that providing exceptional customer service and quality workmanship is our number one priority. We believe in the values of:

- Open and honest communication
- Personal commitment towards success
- Team spirited participation through learning, coaching, and mentoring

Joining us, you will be more than an employee. You will become part of a team that works hard, plays hard, and makes a difference in our community.

**Position Overview**

As the **Manager**, you will be responsible for providing high quality, professional customer service and operations of an auto-repair, service and tire shop. Your key responsibilities are to ensure that daily operations are running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to exceed customer expectations in the products and services that we offer. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment and have experience in the following:
**Customer Service**
- Continually enhance the customer service experience, creating engaged customers and facilitating organic growth through cross selling and upselling based on need
- Take ownership of customer issues and follow problems through to resolution
- Work alongside the Service Advisors to nurture an environment where all can excel through encouragement and empowerment
- Handle sales, provide competitive quotes, negotiate, book work orders, invoicing

**Business Operations**
- Oversee all of the day-to-day functions of the shop from the front-end of the business, shop services, as well as the daily financials
- Ensure that all of the infrastructure pertaining to shop supplies and inventory is running smoothly and rectifying any issues or problems
- Perform inventory counts and reconciliations of supplies as required and for audit purposes
- Review inventory mix to ensure that all outdated/discontinued product is moved quickly as to not make a negative affect on the overall operation
- Establish an operational budget considering all operational factors including staffing
- Review profit and margins on a consistent basis and make necessary adjustments based on market trends
- Review monthly expenses and make necessary adjustments
- Financial accountability for all daily transactions. Ensure proper processes are being done and that all transactions/monies are accounted for at the end of each business day, handle daily/weekly bank deposits
- Review all mechanical services to ensure that all work performed has been done to the specifications and requirements of such repairs. Address one-on-one any workmanship that does not meet our standards
- Ensure that the physical building is in good operating order and that any areas of concern are addressed immediately, responsible for front showroom area, displays and general housekeeping
- Provide the necessary training to all employees and ensure compliance with those Health & Safety rules/regulations to reduce any potential injuries within the workplace

**Business Development**
- Create and maintain a solid understanding of our competitor market, special offerings, pricing, labour costs, etc. making necessary changes and adjustments as needed
- Review our advertising strategies and focus our efforts on targeted demographics
- Review advertising expenditures on a monthly/quarterly basis

**Staffing**
- Create, understand and enhance the processes and tasks of each team member updating job descriptions as required
- Manage, direct, mentor and train all staff members in areas of responsibilities, shop operations, health & safety
- Handle all hiring/terminations, performance reviews, goal setting and wage adjustments

**Qualifications**
- At least 5 years working experience in a leadership position in the automotive trade
- At least 5 years working in a tire shop environment
- Journeyman Automotive Service Technician is an asset
- A high energy, creative, self-starting leader who can take control of a function and acts as an agent of change
- Strong interpersonal skills, including the ability to earn credibility and build strong relationships serv