Medical Office Assistants

**About us**

Brand new Medical Clinic opening in beautiful new Foster Martin towers in the heart of White Rock, close to the US Border. Our expansive clinic offers 8 exam rooms (including 1 treatment room), a shared lunchroom, physician office space and pharmacy on site. It is a lovely physical environment with state-of-the-art equipment.

Clinic offers full spectrum family practice as well as walk-in opportunities. Advanced EMR, dictation software, MOA and nursing support. You can choose to either build your own practice, move your existing practice or just see walk-in patients. The neighboring businesses includes Pharmacy, Optometrist, Dentist, Physiotherapy, Canadian Red cross, Massage Therapy etc.

The family physician will offer comprehensive longitudinal primary health care medical services, to serve the needs of the local community.

**Job Title: Medical Office Assistant**

**Roles and Responsibilities**:

- Receive, sort, and manage incoming referrals
- Create patient electronic medical files and records
- Communicate with patients to set up and book appointments
- Send and receive intake forms to ensure timely responses
- Perform data entry tasks
- Manage EMR task management
- Help develop/refine processes
- Develop clinic procedural manuals and update them every 8 weeks
- Manage patient complaints
- Edit website and review sites
- Schedule and maintain patient appointments
- Receive and put patients into assessment/treatment rooms when there is a physical clinic
- Clean and prepare exam rooms with necessary supplies and equipment required before appointments
- Process incoming faxes, lab results, and mails appropriately
- Sort and link them to applicable patient electronic medical records and flag them for the attention of the appropriate healthcare practitioners
- Process requisitions and referrals
- Process electronic medical record messages
- Process mails, scanning, and filing
- Organize schedules
- Resolve issues with the referral process
- Follow-up on MSP, ICBC, WCB, and private billing claims
- Work with the employer on necessary administrative tasks towards the expansion and development of the clinic
- Participate in staff, medical clinic, and other meetings as required
- Adhere to all privacy policies and procedures

**Qualifications**:

- Courteous, effective, and respectful communication skills with patients virtually and in-person
- Ability to collaborate effectively with other administrative and clinical providers
- Strong customer service focus and people skills
- Good organizational and time management skills
- Proficient computer skills and ability to troubleshoot minor IT problems
- Proficient in English (both verbal and written)
- Previous experience in a healthcare clinic
- Friendly and people-oriented
- Ability to work in a fast-paced team environment

**Assets**:

- Past EMR experience
- Past experience with e-fax, e-forms, online scheduling, and other related automated processes
- Knowledge of MSP billing, including addressing refusals and rejections

If you meet the qualifications and are interested in this position, please submit your resume and cover letter for consideration.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $17.60-$29.91 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

Ability to commute/relocate:

- White Rock, BC V4B 0C4: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience working with Med-Access EMR?

**Experience**:

- Med-Access EMR: 1 year (required)

Work Location: In person