Team Member/supervisor

_Tim Hortons Team Member_
The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.

**_Hospitality & Guest Service_**

v Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

v Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests

v Delivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available

v Enhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You

v Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met

v Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest’s needs

v Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

v Listens carefully to guests and apologizes for the experience in the case of a complaint

**_Restaurant Operations_**

v Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided

v Monitors fridge and freezer product inventory and submits order quantities

v Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet

v Receives and responds to showcase and product needs from the Restaurant Front

v Assists in serving guests in the Restaurant Front when necessary

v Regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log

**_Policies & Procedures_**

v Follows all restaurant policies, procedures and standards

v Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen

v Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

**_Health & Safety_**

v Works in compliance with occupational health and safety legislation

v Knows, understands and follows safe work practices and procedures

v Uses or wears personal protective equipment or clothing as required

v Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

**_*Willing to Provide required paperwork for Permanent Residency*_**

Part-time hours: 24-40 per week

**Job Types**: Full-time, Permanent

**Salary**: $15.50-$16.00 per hour

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Richmond, ON K0A 2Z0: reliably commute or plan to relocate before starting work (preferred)