Customer Service Team Lead

4 days ago

Brossard, Canada Groupe SKYSPA Full time

**Are you known for your exceptional customer service skills, positive energy, and desire to grow in a workplace where well-being is at the heart of everything?**

**Welcome to SKYSPA DIX30**

We’re looking for a dynamic individual to take on the role of **Customer Service Team Lead**.

The warm and inviting atmosphere at SKYSPA DIX30 creates a vibrant and friendly energy, while its lively setting in the heart of Quartier DIX30 adds a fun and social vibe. Our team is solid, supportive, and loves to have a good time while working together.

**WHAT IT MEANS TO WORK WITH US**
- A **positive work environment** with a team that collaborates to achieve business goals
- A **people-first company culture**, focused on employee well-being
- A strong and undeniable **team spirit**
- **Free access** to our 4 spas for you and a guest, starting Day 1
- **Generous discounts** on all treatments
- **Group insurance** coverage
- **Telemedicine services**
- A **corporate RRSP program**
- And much more

**YOUR MISSION**

As **Customer Service Team Lead**, you’ll be a key part of our guest experience. You’ll coordinate the customer service team and work closely with the Customer Service Supervisor and other departments to ensure a smooth, human, and memorable experience for every visitor.

What your day-to-day will look like:

- Exemplify the role of a customer service advisor and handle all front desk duties, responding to client needs with care and efficiency
- Be responsible for site opening and closing, ensuring our standards are upheld; conduct regular walkthroughs to maintain spotless cleanliness inside and out
- In the Supervisor’s absence, be the go-to person for all teams (maintenance, treatments, client services, bistro), ensuring effective communication
- Enforce all rules, protocols, and standards with consistency and attention to detail
- Handle follow-ups for customer complaints, group bookings, and membership files
- Assist in training new employees
- Optimize and balance appointment schedules to ensure smooth spa operations

**YOU’RE THE RIGHT FIT IF**
- You have solid customer service experience
- Experience in a spa or hospitality environment is a plus
- You’re bilingual in French and English, spoken and written, to serve all our guests professionally
- You’re proactive, organized, and stay calm under pressure
- You’re known for your natural leadership, kindness, and positive attitude
- You’re resourceful, take initiative, and have sound judgment
- You present yourself well and pay attention to the details
- You’re punctual and meticulous
- You have basic computer skills or are eager to learn quickly

**READY TO TAKE THE LEAP?**
- Permanent full-time position (32-40 hours/week)
- Variable schedule, including day, evening, and weekend shifts

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