Lhson - Program Support Specialist - Level 4

4 days ago

Mississauga, Canada Achēv Full time

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential
**SUMMARY**: Reporting to the Coordinator, Program Support Specialist Level 4 is responsible for providing administrative and program support to ensure the effective operation of various instructor-focused initiatives within the LINC Home Study program. Key duties include responding to requests for support, maintaining records, providing training, and assisting in program evaluation and implementation.
DUTIES & RESPONSIBILITIES
Instructor Support
- Provide escalated support and troubleshooting
- Orient instructors to program policies and procedures
- Monitor compliance with program policies
- Assist with instructor recruitment
- Administer instructor surveys
- Perform advanced webinar moderation
- Assist with preparing communications and facilitating meetings
- Champion the use of Avenue.ca
- Offer platform and standard operating procedure support

Data Management and Analysis
- Perform data entry tasks
- Track and maintain data and generate reports
- Perform data analytics to support monitoring of program metrics

Administrative Tasks
- Perform other administrative duties as required

Program Support and Development
- Lead program activities and initiatives
- Support program outreach
- Advise program management on needed supports

Training and Resource Development
- Design, develop, and deliver instructor training and resources

Backup and Flexibility
- Perform backup for Program Support Specialists at Level 3 or Level 4

QUALIFICATIONS
- Post Secondary degree in education, business administration or related discipline
- 2 years of customer service/administrative support experience
- 1 year of online training experience
- Proficient in MS Office suite and SharePoint
- Customer service skills
- Communication skills
- Interpersonal skills
- Collaboration skills
- Detail-orientation
- Time management skills
- Ability to learn new technology
- Cultural sensitivity and knowledge of newcomer services and support
- Intermediate data analysis skills
- Advanced presentation skills
- Basic-Intermediate instructional design skills
- Problem-solving skills
- LINC experience required
- LINC Home Study experience preferred
- Avenue.ca experience required
- TESL Certificate an asset
- Occasional evenings and weekends

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