Client Relationship Manager

3 days ago

Peterborough, Canada Total Textile Solutions Full time

**Job Overview**

**Sales & Account Manager Duties**:

- Prepare action plans with the team for effective search of sales leads and new prospects
- Maintain a high level of accuracy and confidentiality concerning prospect and client accounts
- Sell and promote our services offered, creating proposals and conducting presentations to prospective clients,
- responsible for maintaining and strengthening relationships between TTS and the networks with which we have agreements,
- Maintain contact with all clients in all market areas, both active and inactive. Will be the primary point of contact for our network customer, ensuring quality customer service, take care network needs and concerns to built network loyalty.
- Develop and maintain strong relationships with both clients and locations
- Conduct client site visits to understand job requirements and work environments
- Provide coaching and guidance to locations to prepare them for work flow
- Monitor and evaluate location staffing needs and ensure timely and effective service delivery
- Deliver stats every quarter to clients
- Trade show attendance
- Other duties as required

**Requirements**:

- A valid G or G2 driver’s license with reliable transportation
- Strong working knowledge of communication principles and practices
- Prior sales experience, preferably in a call centre or B2B environment
- Ability to operate a computer and peripherals, with strong typing skills
- Management experience preferred
- Must possess excellent interpersonal and communication skills, both written and oral
- Working knowledge of Microsoft Word, PowerPoint, and Excel
- Must possess strong project management and time management skills
- Must be skilled at updating CRM software
- Must be able to meet tight deadlines and execute flawlessly on projects in a fast-paced, often pressured environment and see a project through to completion
- Been involved in the disaster restoration field, in some capacity

Join us as a Client Manager where your expertise will help shape our client relationships and drive our business forward

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $47,536.00-$55,983.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Peterborough, ON: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- English (preferred)

Work Location: Hybrid remote in Peterborough, ON

Application deadline: 2025-06-10
Expected start date: 2025-06-16

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