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Customer Accounts Associate C6011
2 weeks ago
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
**The Work**
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any reasonable duties requested by management
**Requirements**:
- at least 18 years old with a valid Driver’s License and compliance with the Company’s Driver Qualification Policy
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
**Job Types**: Full-time, Permanent
**Salary**: $15.00-$15.75 per hour
Additional pay:
- Bonus pay
- Commission pay
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
**Experience**:
- collections: 1 year (preferred)
- customer service: 1 year (preferred)
- call center: 1 year (preferred)
Licence/Certification:
- G2 (required)
