Customer Service Representative

Specialty Building Products is a people first organization. Alexandria Moulding is an SBP Brand.

You may be wondering, why should I join **Specialty Building Products**?
- We live our **Core Values **and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and standards for success.
- **Flexibility** is offered here; we trust in the expertise, skills, and actions of our employees. This role offers a work schedule that fits your needs.
- We **welcome you** to something bigger than yourself with all the tools necessary to excel in your role.
- **Grow with us**; we offer a career, not just a job. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us.

**Perks of working at Specialty Building Products**:

- Benefits will include Medical, Dental, Vision on the 1st of the month following 30 days of employment
- Company-Paid Life Insurance & Disability
- 401(k) with Company Match
- 3 Weeks PTO/Paid Holidays
- Volunteer Time

**Job Summary**:
The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company. The incumbent will be assigned a geographical region and will be tasked with developing and maintaining strong working relationships with customers and potential prospects.

**Responsibilities and Essential Functions**:

- Manage, support, assist and follow assigned accounts.
- Process and track orders and call upon major accounts.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer and document interactions through contact tracking.
- Troubleshoot customer issues over the phone.
- Respond to and resolve customer questions and concerns in a timely manner.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Provide assistance to sales representatives on account management.
- Able to handle high volume of telephone calls, internal requests, and frequent interruptions in an open environment concept.
- Other duties may be assigned by management.

**Required Credentials**:

- 3-5 years previous experience in manufacturing, planning, operations, or customer service.
- Post-secondary diploma or equivalent education and related experience.
- Knowledge of AX Microsoft Dynamic 2012 will be considered a strong asset.
- Industry knowledge (Building Materials, Moulding, Residential and Commercial Construction).
- Highly developed sense of integrity and commitment to customer satisfaction and demonstrated passion for excellence with respect to treating and caring for customers.
- Organized and capable of performing under pressure with tight deadlines.
- Ability to communicate clearly and professionally, both verbally and in writing in both official languages (English and French)
- Advance computer knowledge in Microsoft Office programs.
- Considerable independent judgment and decision making in carrying out assignments.
- Possess a strong work ethic and team player mentality.
- Mobility to travel. Valid driver’s license and passport.

Alexandria Moulding is currently looking for a Customer Service Representative to join our VALUES based organization. We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard. Alexandria Moulding brings this values-based perspective to each of our employees, our customers, our suppliers, and our communities. We do not underestimate the power of our employee’s ability to have a uniquely positive impact on the people around us.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Or text **sbpinfo** to 97211 to speak with a recruiting assistant

Alexandria Moulding_ is an equal opportunity employer. It is our policy of Alexandria Moulding not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal laws._