Superintendent I

**Requisition ID**:36384

**Company**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

Superintendent I’s are responsible for optimizing efficiency, managing budgets, presenting metrics, developing process improvements, ensuring that the needs of internal and external customers are met, and creating purpose and direction for their teams. Superintendent I’s are accountable for the scope, schedule and budget of project and program work within their respective areas of responsibility. Superintendent I’s are responsible for leading and developing front line staff. They must ensure every team member understands branch goals and objectives and enable the team to achieve them by providing guidance, feedback and training. Superintendent I’s must manage their teams in a safe and responsible manner ensuring they adhere to all regulatory obligations, safety procedures and branch policies.

The position reports to a Superintendent II and manages a team comprised of Operations Supervisors, administrative support staff, Ticket Inquiry Agents, Dispatchers and Parking Enforcement Officers. The position communicates and collaborates with a range of staff within the branch, other branches, departments, members of the public, and businesses to ensure the branch workforce can effectively complete assignments.

**Specific Duties and Responsibilities**

Business Operations
- Reviews and develops annual plans, work priorities, schedules, and staff allocations to ensure resources and equipment are efficiently and effectively allocated and work outcomes are optimized
- Establishes work area process and workflows
- Ensures operational area activities are aligned to branch, Engineering and City strategic objectives
- Monitors budgets and maintains cost controls by analyzing and investigating variances, obtaining quotes and authorizing invoices
- Provides input with planning, reviewing and adhering to Operating and Capital Budget parameters depending on work area
- Provides input with the development, monitoring and communication of budget reports to ensure accuracy and transparency
- Manages budget variances within specific area of responsibility
- Creates, maintains, analyzes and makes recommendations using statistical branch data to support business and operational decisions
- Understands established branch metrics and assists in developing new metrics, as required, that can be used to manage and control business operations
- Develops, maintains and monitors services levels and resourcing plans for area(s) of responsibility
- Establishes targets for business and quality improvement
- Drives continuous improvement through an understanding of industry best practises with a focus on increasing efficiency, enhancing worker safety and engagement and improving quality of products and/or services
- Develops and maintains relationships with internal and external customers and liaises with City departments and partner branches (e.g. design and operating branches) to improve integration and ensure active collaboration

Supervision/Leadership/Engagement
- Models the behaviour expected of staff in work area; including collaboration, teamwork and respectful workplace behaviors
- Communicates branch objectives, requirements and rationale with staff, both orally and in writing
- Addresses employee and labour relations issues in a timely, fair and consistent manner using internal City resources, collective agreement provisions and City and Branch policies and programs
- Supports and adheres to the Attendance Management, Stay-At-Work and Return-To-Work programs
- Encourages workplace productivity, good attendance and morale by building engagement
- Manages the performance development process for direct reports including following the City’s established annual process, documenting and tracking
- Employs coaching, corrective action and discipline to deal with issues and non-performance; and escalates issues appropriately to the Superintendent II and Branch Manager
- Participates in the recruitment and selection process for new hires
- Ensures appropriate onboarding and training of new employees, including safety orientations
- Identifies team development and training gaps and assists in developing and implementin