Director of Maintenance

**Envision**:
Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

**We offer the following in our search for engaged employees looking to become part of a successful team**:

- A continuous learning environment that develops your individual career goals
- A continuous improvement environment where all ideas are explored
- Engaged coaches and mentors who will provide guidance but also allow autonomy
- Team atmosphere
- Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
- Support of professional memberships and certifications
- Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm
- Travel within Ontario and Quebec to our maintenance facilities is required (10-15%)

**The Opportunity**:
The Director, Maintenance is responsible for strategically overseeing and optimizing the cost and effectiveness of Challenger’s 3 shop locations and one TLS facility. This role ensures maintenance activities align with organizational goals, prioritizing resource allocation and spending. A key focus of this position is to develop the maintenance leadership team, drive operational efficiencies, and leverage retail maintenance experience to generate revenue and enhance customer satisfaction.

**Key Accountabilities**:** Maintenance KPI Objectives**
- Lead and manage all maintenance key performance indicators while overseeing the day-to-day operations of Challenger’s five maintenance facilities (Cambridge, London, Saint-Rémi, and one TLS maintenance facility (Windsor), ensuring efficient resolution of operational issues.
- Direct priorities to the maintenance leadership to ensure 95% of Challenger’s Tractor Trailer fleet is available for dispatch 24/7.
- Drive revenue growth through retail maintenance operations and Owner Operator maintenance services.
- Maximize warranty recovery opportunities from all OEM suppliers.
- Act as the primary resource on truck and trailer specifications, leading procurement cycles via the RFP process to meet business needs.
- Ensure all facilities operate safely and efficiently, with a focus on cost reduction without compromising fleet performance.
- Deliver exceptional customer service through the maintenance department, ensuring internal and external stakeholders’ needs are met.
- Build and manage a fiscally responsible annual operating budget and oversee the department's profit and loss (P&L), supporting strategic business planning and ensuring operational success.
- Maintain vendor relationships for asset purchases, disposals, used equipment sales, and lease returns. Make critical decisions regarding high-cost repairs, equipment lifecycle, and warranty exceptions.
- Collaborate closely with the Leadership Team, Equipment Control, and business unit leaders to address maintenance needs and achieve business results.

**Departmental Operation / Processes**
- Consults with Maintenance leaders and Senior Leadership to ensure best practices are aligned with Company’s goals / visions; provides guidance to People Leaders on maintenance functions, issues, and projects.
- Oversees Maintenance department, sets SMART goals and objectives, monitoring progress, and ensuring clear documentation of processes for seamless transitions and resource allocation.
- Acts as a strategic business partner across all maintenance terminals; partners with these individuals to identify and implement maintenance best practices and efficiencies.
- Manages and coaches the maintenance leadership team, promoting problem-solving, relationship-building, and team motivation to achieve departmental objectives.
- Ensures that all processes have been accurately documented to allow for smoother transitions and resource allocation.
- Ensure that the Maintenance leadership team is properly trained to perform duties and monitor progress.
- Problem solve and provide solutions to refine and improve on departmental goals and procedures.

**Various**
- Promote and enforce a strong health and safety culture within the maintenance department, ensuring adherence to policies and procedures.
- Lead the implementation and sustainability of the 5S program to improve department organization and cleanliness.
- Collaborate with internal and external customers to deliver solution-driven resolutions for maintenance-related challenges.
- Engage with local high schoo