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Emergency Response
3 weeks ago
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The Operations Manager develops, leads and supervises a team or teams of Emergency Response professionals, ensuring the safe execution of all projects undertaken. This includes directly overseeing and supporting day-to-day operations, ensuring equipment
readiness, overseeing scheduling, directing, and developing staff, recruiting & training new staff, developing business, and supporting other regions, as required.
**The general breakdown of this position’s workload will consist of the following core categories**:
- Project planning and scheduling (Rosters, project and task assignments, procedural instruction) - Daily 30%
- Operational supervision (Site visits, inspections, procedural quality assurances/ controls) - Daily, 20%
- Assessments and estimating - Daily/Weekly up to 20%
- Administrative and financial (Document control, approvals, procurement etc.) - Daily 10%
- Note that these are a general guideline intended to demonstrate an approximation of time requirements needed to accomplish core duties, however these will fluctuate based on business needs. It will be the responsibility of the Operations Manager to ensure each core duty is resourced appropriately to accomplish the task effectively._
**JOB RESPONSIBILITIES**:
- **Operational Accountabilities**_
- Responsible for the safe and efficient execution of scheduled and emergent projects and associated operational activities.
- Responsible for adherence to established operational processes such as Standard Operating Procedures, use of Software platforms (i.e./Lightship) and use of approved methods that ensure operational continuity.
- Supports the Regional Manager in communication of corporate and/or technical information to and from staff, Clients, Regulatory bodies, and other stakeholders.
- Supports cost management and cost recovery in accordance with approved budgets.
- Responsible for the safe and efficient mobilization of Company and subcontracted staff and equipment.
- Responsible to ensure all required project related documentation is generated and maintained in an efficient and compliant manner.
- Ensuring all maintenance is completed and documented for all equipment and vehicles to ensure operational readiness and compliance with regulations and Client expectations.
- Oversee the basic housekeeping of our buildings and our work areas.
- Ensure compliance with municipal, provincial, and federal regulatory authorities.
- Fulfills Incident Command roles such as a Section Chief: operations, planning, and logistics, if and as required.
- **Training, Competency, and Certification**_
- Responsible for completion and updating of all required personnel training.
- Oversees ongoing assessment of competency and skill development.
- Responsible to ensure all required internal training and exercises are completed to meet and/or exceed ERAP and /or other contractual requirements as required.
- Responsible for all external audits to maintain required certifications or verifications in their respective region.
- Assist in developing and delivering required training programs to our clients and within the organization.
- Attend scheduled training as assigned by the Regional Manager.
- **Health and Safety**_
- Responsible to ensure all personnel follow the Corporate Health and Safety Program, all Policies and Procedures are followed and to support ongoing assessments for effectiveness as it relates to operational activities.
- Supports and participates in health and safety initiatives, investigations, and continuous improvement to ensure corporate goals and targets are met.
- Ensures health and safety is considered in the performance of all activities.
- Ensure HSE compliance with applicable Federal, Provincial Acts, Codes and Regulations
- **Leadership**_
- Oversees the operational activities of their respective region.
- Responsible to assist in the resolution of safety, regulatory, and business issues that may arise.
- Supports the development, implementation, and ongoing assessment of annual goals, targets, and key performance indicators for personnel.
- Contributes to the organizational effectiveness and profitability of the organization.
- Maintains and supports relationships with clients, business partners, vendors, and supply chain partners.
- Supports and builds interest of QM services.
- Provides technical direction and directs staff during projects as needed.
- Organizes and promotes professional developmental opportunities for employees and training.
- **Financial Management**_
- Supports the preparation of cost estimates, proposals, bids, and quotations.
- Ensures compliance with financial approval thresholds.
- Supports tracking and cost controls on all projects.
- Supports adherence to annual budgets.
- **Client Development**_
- Supports resolution of customer concerns quickly and efficiently.
- Supports the management of new and existing clients, to maintain, improve, and build new relationships.
**QUALIFICATIONS**:
- **Education**_
