Client Relationship Manager

As a **Client Relationship Manager**, you'll have a direct influence on the future direction of Canada by ensuring government employees receive the training they need to excel in their roles. You will monitor the status of training contracts, track key milestones, and coordinate renewals to maintain long-term partnerships with government departments. Acting as the primary point of contact, you will engage with clients to assess their evolving training needs, address concerns, and identify opportunities to expand services - whether through additional courses, custom training solutions, or upgraded learning formats.
- **Responsibilities**:_

**Contract Oversight & Client Engagement**
- **Contract Monitoring**: Track training agreements, ensuring timely renewals and proactive engagement with government clients to maintain long-term partnerships.
- **Client Communication**: Serve as the primary liaison for government departments, addressing inquiries, providing updates, and ensuring client needs are met.
- **Service Expansion**: Identify opportunities for additional training solutions based on client goals and evolving requirements.
- **Stakeholder Coordination**: Work closely with course coordinators, instructors, and internal teams to ensure seamless service delivery.

**Program Coordination & Process Improvement**
- **Course Scheduling**: Manage program timetables by aligning instructor availability, student preferences, and resource needs to ensure seamless class execution.
- **Process Improvement**: Assess and refine program workflows to enhance efficiency and address operational bottlenecks.
- **Course Progress Oversight**: Monitor program milestones, address conflicts proactively, and ensure that courses meet deadlines and quality standards.
- **Stakeholder Communication**: Serve as the primary liaison for instructors, students, and government clients, providing timely updates and resolving inquiries effectively.

**You will be working alongside an energetic office team of 10, while the Training Program Manager will be supervising you. This position has high opportunity for advancement.

**Account Management & Process Optimization**
- **Training Program Oversight**: Monitor class progress, resolve scheduling conflicts, and ensure training sessions meet contract expectations and quality standards.
- **Process Refinement**: Assess and improve workflows to enhance efficiency in contract tracking, client communication, and service delivery.
- **Data-Driven Insights**: Gather and analyze performance metrics to identify trends, forecast renewals, and recommend improvements.

**Technology & Operational Support**
- **Platform Utilization**: Use different platforms to manage client interactions, document progress, and streamline operations.
- **Technologically Adept**: Leverage tech shortcuts and be quick on a keyboard to ensure clients are being managed effectively.
- **Client Documentation**: Maintain detailed records of client interactions, course performance, and contract history.

**Client Success & Relationship Growth**
- **Client Experience Management**: Ensure clients are satisfied with their training services, proactively addressing concerns and recommending solutions.
- **Feedback Integration**: Conduct mid-course and post-training reviews with clients to assess effectiveness and drive continuous improvement.
- **Onboarding & Support**: Assist government departments with onboarding new training programs, ensuring a smooth transition and successful implementation.

**Student and Instructor Experience**
- **Class Monitoring**: Ensure classes are on track and that both students and instructors have what they need for a successful session.
- **Feedback Collection**: Conduct mid-course and end-of-course feedback sessions with students to identify areas of success and improvement.
- **Onboarding Assistance**: Support new students and instructors with their onboarding process, ensuring a smooth transition into our system.
- **Preferred Experience**_
- Experience in client relationship management, business development, or training coordination.
- Strong organizational skills and ability to manage multiple client accounts and contract timelines.
- Familiarity with the Microsoft ecosystem and CRM platforms is a plus.
- Analytical mindset with the ability to assess workflows and drive process improvements.
- Excellent communication and relationship-building skills to support long-term government partnerships.

Pay: $24.00-$32.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Flexible schedule
- Paid time off
- Wellness program
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- What language(s) do you speak? Please explain levels.
- What are 1-2 relevant skills that you will bring to this position?
- What is your preferred $ hourly rate or range?
- (optional) Additional information.

Work Location: In person