Endpoint Systems Support Analyst

**Requisition ID**: 166444

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

**DEPARTMENT SUMMARY**:
The Information Technology (IT) department manages the technology and computer infrastructure that drives Tangerine’s business systems.
The IT department supports the organization in these critical areas: End-User Technical Support, Desktop Management, Network Management, Mobile Management, Voice and Data Communications, Business and Web Applications and Strategic Technical Planning.

**ROLE PURPOSE**:
**ROLE ACCOUNTABILITIES**:

- Build and implementation of MAC, Mobile Endpoint hardware and perform software installation, configuration and maintenance of Tangerine Desktops, Laptops, VMs, VDIs, Mobile and network printers which includes any software rollouts, upgrades, patches and/or service packs
- Responsible for Apple Mac Endpoint Image management, Build and Deployment using JAMF to all Tangerine End-users
- Using ServiceNow software to provide timely responses to queries, analysis and resolution of problems, and escalation of issues to the appropriate business units and support staff
- Setup any new hires; ensure voice/data ports are available and enabled; required Desktops, Laptops, Mobile, VMs and/or VDIs equipment is available and configured
- Provide second level support for hardware and software on all Tangerine Desktops, Laptops, VMs, VDIs, Mac, Mobile and network printer support
- Infrastructure support within Mac, VMware Endpoint environment by JAMF and internal developed tools
- Responsible for VMWare VDI Endpoint Image management which is used by the entire contact center to support Tangerine customer interactions
- Procurement, administration, and support of Cellular services mobile devices such as iPhones, iPads
- Work with the IT teams to coordinate Desktop Application updates and roll-outs using JAMF for different business departments
- Participate in the evaluation, testing, recommendation and installation of new hardware and software within the company
- Work with outside vendors and suppliers to investigate new technologies and develop cost optimized solutions
- Maintain all Application Support documentation and drawings for the various Tangerine sites

**MINIMUM QUALIFICATIONS**:
Education/Experience
- 3+ years of hands-on experience in workstations, help desk and customer support role
- Hands-on experience in Endpoint support Role, including Apple Mac, Office 365 environment, Microsoft Exchange/Outlook/O365 and VDI Desktop Environment
- Strong skills set of Apple Mac environment administration using JAMF (i.e. Mac Operating System, Security updates and Application deployment for enterprise)

Technical Skills
- Hardware knowledge of laptop, desktop, thin client and printer, iMac and MacBook (JAMF)
- Excellent knowledge of MAC, iOS, Windows OS (10,11), Microsoft Office (2016, O365) environment and Virtual Desktop Environment (VMs)
- Basic knowledge of DNS, networking, routing, VPN, firewall and system security
- Solid troubleshooting abilities

Abilities
- Demonstrated excellence in troubleshooting process, document and follow procedures
- Able to share and communicate technical and procedural information among team members

**WHAT'S IN IT FOR YOU**:

- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success
- You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
- Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and a