Team Leader

2 weeks ago

Quebec City, Canada iA Groupe financier iA Financial Group Full time

Sector: Transaction Services Operations/ Mode : Work from home/ Quebec-Ontario/ Start date: As soon as possible_

On a day-to-day basis, you will work closely not only with members of the deposits and transfers team, but also with other Investia Financial Services operational teams.

**As Team Leader, you will**:

- Act as the dedicated resource person for the transfers and deposits team.
- Plan training to develop your team members and maintain service levels.
- Review procedures and update them on the team’s Sharepoint.
- Update, facilitate and maintain the daily DMS.
- Analyze and resolve more complex requests from team members or customer service.
- Establish projects and goals for the team, in line with the company’s objectives.
- Identify opportunities for improvement and participate in continuous improvement workshops.
- Participate in the recruitment of new transaction technicians, when necessary.
- Provide recommendations for resolving complaints.

**Desired profile**
- Bachelor’s degree and minimum 2 years experience in the financial services sector.
- In-depth knowledge of financial products and strong technical skills.
- Excellent communication and presentation skills, ability to convince and plan (written and oral skills).
- Ability to work under pressure.
- Excellent sense of organization, autonomy and teamwork.
- Excellent knowledge of the Microsoft Office Suite.
- Courses on investment funds in Canada or securities trading in Canada are an asset.
- Excellent command of French and English for frequent interaction with French
- and English-speaking colleagues, partners and clients across Canada.

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.

  • Team Leader, Procurement

    4 days ago

    Quebec City, Canada Eddyfi Technologies Full time

    Are you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Team Leader, Procurement to join our team. **Your daily life**: As a key member of the team, you will manage the procurement team. You will also perform purchasing and inventory control functions for complex components purchased in...

  • Dinning Room Team Leader

    11 hours ago

    Quebec City, Canada Compass Group Full time

    **Why work with ESS Support Services?** We are a member of Compass Group Canada, the leading foodservice and support services company. We work with clients in the oil and gas, mining, construction, coastal logging, military and defense sectors. Coverage is as diverse as offshore oil rigs in the Gulf of Mexico, to coastal logging camps in B.C., to...

  • Team Leader, Electronic Production

    2 days ago

    Quebec City, Canada Eddyfi Technologies Full time

    Are you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Team Leader, Electronic Production to join our Production team. **Your daily life**: As a key member of the team, you will be responsible for supervising the activities of your work team. You must ensure that priorities are respected....

  • Team Leader, System Administrators and Cybersecurity

    4 days ago

    Quebec City, Canada Simons Full time

    Job description **IT**: **Team Leader, System Administrators and Cybersecurity**: Quebec Campus Simons Full time Would you like to join our IT infrastructure team in a strategic role that contributes to the management and optimization of our technological environment? Join La Maison Simons as a Team Leader - Systems Administration. The person in this...

  • AI Team Lead: Multi-Project Leader

    2 weeks ago

    Quebec, Canada un emploi de Team lead RO chez Vooban Full time

    Une société innovante à Québec cherche un Team Lead en AI pour diriger une équipe de scientifiques en intelligence artificielle. En tant que leader, vous gérerez plusieurs projets tout en assurant la satisfaction client et en optimisant les compétences de votre équipe. Ce poste requiert un minimum de 7 ans d'expérience en AI et une solide capacité...

  • AI Team Lead: Multi-Project Leader

    2 weeks ago

    Quebec, Canada un emploi de Team lead RO chez Vooban Full time

    Une société innovante à Québec cherche un Team Lead en AI pour diriger une équipe de scientifiques en intelligence artificielle. En tant que leader, vous gérerez plusieurs projets tout en assurant la satisfaction client et en optimisant les compétences de votre équipe. Ce poste requiert un minimum de 7 ans d'expérience en AI et une solide capacité...

  • Team Leader, Management Support and Expertise Support

    4 days ago

    Quebec City, Canada Desjardins Full time

    Le mode de travail s’appliquant au poste est temps plein sur site As a team leader, you provide management support for the team. You coordinate your unit’s technical activities, action plans and initiatives. You coach and guide a team composed primarily of technical and support employees, assign tasks and activities, and regularly monitor progress. You...

  • Technical Leader

    1 week ago

    Quebec City, Canada EXFO Full time

    Technical Leader / Leader technique **Main locations**:Quebec, Quebec, CA - Ville Saint-Laurent, Quebec, CA**Job Type**:Full-time**Workplace type**:Hybrid**Offer number**:4015EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and...

  • Ae - Store Team Leader (Store Manager) - Canada

    2 weeks ago

    Quebec City, Canada American Eagle Outfitters Full time

    BE PART OF SOMETHING - **REAL** **YOUR ROLE** - As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough,...

  • Ae - Store Team Leader (Store Manager)

    2 days ago

    Quebec City, Canada American Eagle Outfitters Full time

    **YOUR ROLE** As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your...