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Digital Transformation Specialist

2 weeks ago

Greater Toronto Area, Canada KUBRA Full time

Overview:
KUBRA is looking for a talented and passionate Digital Tranformation Specialist to join a newly created Customer Experience team As the Digital Tranformation Specialist, you will advise, shape and deliver technology-led transformation programs aiming to enhance KUBRA’s end customers digital experience.

What you get to do every day:

- Lead short discovery strategy phases of work, develop business transformation vision, journey maps, value roadmap, high-level target solution designs, target experiences
- Help champion the Digital Transformation team initiatives and skill sets within KUBRA
- Provide expertise and lead team efforts across various internal, client, and vendor teams for complex transformation programs
- Orchestrate business process transformations by documenting the current state and the desired state
- Understand the user’s journey as it corresponds with the requirements and facilitate the analytical, building, testing and deployment tasks undertaken to satisfy our client’s needs.
- Be an advocate on behalf of the voice of the customer initiatives
- Build trusted relationships with senior client stakeholders

What kind of person should you be?:

- You love to think innovatively and design and deliver client oriented digital solutions (e.g. Journey Map, functional specification documents, etc)
- Ability review and identify optimizations for various business processes
- Comfortable working with stakeholders to understand their need and build trusted relationships
- Ability to work collaboratively with internal and external teams
- Ability to perform well under pressure and with defined timelines and milestones
- Your problem-solving and analytical skills are unmatched
- Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
- Advanced verbal communication skills; ability to articulate your thoughts, ideas, and develop a point of view about your work
- You have a passion for generating clear process documentation
- Willingness to travel as needed

What skills do you need?:

- 5+ years of relevant experience
- Digital Transformation experience within the utility or similar space preferred
- Proven experience in orchestrating requirements elicitation sessions
- Understanding of delivery methodologies with an emphasis on agile
- Bachelor’s degree in Computer Science, Business Administration, or equivalent experience

What can you expect from us?:

- Award-winning culture that fosters growth, diversity and inclusion for all
- Paid day off for your birthday
- Access to LinkedIn learning courses
- Continued education with our education reimbursement program
- Flexible schedules
- Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
- Two paid days for volunteer opportunities

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.