Service Advisor

7 days ago

Greater Sudbury, Canada Palladino Honda Full time

Palladino Honda is hiring a Service Advisor

**What is it?**

The Service Advisor is the first point of contact for customers coming into our Service department, and build lasting relationships with their customers, and advise them on the best practices for keeping their vehicles safe and properly maintained. Service Advisors work with our sales team, service appointment coordinator and experienced technicians to provide the outstanding service that our customers have come to expect.

**What can I expect?**

A new Service Advisor joining our team will be fully trained on all of the processes and software they will be using, including the overall aspects of the parts and service departments of the dealership. They begin with learning about each department in the dealership to understand how they all work together. In detail they are trained on the various parts and service-related tasks. Our teams work together and learn from the best. Service Advisors are responsible for executing service processes with diligence, customer service and safety in mind. They are required to provide each customer with a personalized service experience fostering excellent business relationships. This position provides customers with an experience that earns the right to their business.

The working hours for this position will be usually day shifts with occasional weekends or evening shifts.

**What do I need?**

The minimum schooling requirement is a High School Diploma or equivalent.

Experience in automotive customer service is required.

**Some of the things that will make you successful in this position are**:

- Collaborative professional, promoting teamwork and cooperation within a team-oriented environment
- Experience in Customer service
- Excellent computer skills
- Detail orientated
- Outgoing, enthusiastic, and motivated
- Great communication and interpersonal skills and conflict resolution skills
- Highly organized
- Exceptional product knowledge

**Compensation**:

- Competitive Salary and Incentive Bonus program
- Comprehensive Benefits Package
- Professional Development and Training Opportunities
- Employee Purchase Program
- Retirement Savings Plan
- Employee & Family Assistance Program
- Employee Perks Program
- Corporate Discounted Membership with GoodLife Fitness
- Discounted Home & Auto Insurance

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