Rogers Account Associate

2 weeks ago

Ottawa, Canada LMG Inc. Full time

We are a leading business development and consulting agency offering a wide range of innovative solutions and services to businesses and consumers throughout the Ottawa region. We are dedicated to delivering cutting-edge technology and unparalleled customer service, empowering individuals and organizations to stay connected and thrive in an increasingly digital world.

Position Overview:
As a Rogers Account Associate, you will play a pivotal role in our sales and customer service team, serving as a primary point of contact for our valued, and new, Rogers customers. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions to meet their telecommunications requirements. This role requires a proactive approach, excellent communication skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities of our Rogers Account Associate:

- Develop and maintain strong relationships with new and current customers, serving as their primary point of contact for all inquiries, requests, and support needs throughout the sales process
- Proactively engage with customers to understand their telecommunications needs, preferences, and inquiries
- Recommend and promote products, services, and solutions that align with customer's needs and objectives
- Collaborate with internal teams, including sales, technical support, and compliance to ensure seamless delivery of services and resolution of customer issues
- Manage customer accounts, including processing sales, handling billing inquiries, and resolving account-related issues in a timely and efficient manner
- Stay informed about Rogers’ latest products, services, and promotions to educate and inform customers, as necessary effectively
- Monitor customer usage and trends, identifying opportunities for upselling or cross-selling additional products and services

Rogers Account Associate Qualifications:

- Bachelor's degree in business administration, marketing, communications, or a related field if highly desirable, but not required
- Previous experience in sales, customer service, or account management if preferred
- Strong interpersonal skills with the ability to build rapport and trust with customers
- Excellent communication skills, both verbal and written, with the ability to effectively convey information
- Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Detail-oriented with a high level of accuracy
- Proficiency in Microsoft Office Suite and CRM software
- Ability to adapt to change and learn new technologies quickly
- Results-driven with a passion for delivering exceptional customer experiences

  • Sales Associate

    7 days ago

    Ottawa, Canada Rogers Communications Full time

    **What does it mean to join our Rogers Team?** At Rogers, our retail team is the heart of our success. Our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected. We are excited to show customers how our latest products and services can help,...

  • Sales Associate

    2 weeks ago

    Ottawa, Canada Rogers Communications Full time

    At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're...

  • Sales Associate

    2 weeks ago

    Ottawa, Canada Rogers Communications Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...

  • Sales Associate

    2 weeks ago

    Ottawa, Canada Rogers Communications Full time

    At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're...

  • Sales Associate

    2 weeks ago

    Ottawa, Canada Rogers Communications Full time

    At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're...

  • Sales Associate

    1 week ago

    Ottawa, Canada Rogers Communications Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...

  • Sales Associate

    6 days ago

    Ottawa, Canada Rogers Communications Full time

    At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're...

  • Sales Associate

    6 days ago

    Ottawa, Canada Rogers Communications Full time

    At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're...

  • Sales Associate

    15 hours ago

    Ottawa, Ontario, Canada Rogers Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we're excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...

  • Sales Associate

    2 weeks ago

    Ottawa, Canada Rogers Communications Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...