Associate, Service Caledon

7 days ago

Caledon, Canada Town of Caledon Full time

The Town of Caledon is a dynamic municipality that successfully balances urban, rural and agricultural communities. Our energetic staff are guided by our core values that create an environment for continuous improvement and customer service excellence.

In addition to offering exciting career opportunities, the Town also provides a competitive and comprehensive total rewards package. Come see how you can **_make a difference_**_._

**The Opportunity**

Reporting directly to the Supervisor, Service Caledon, this role is responsible for ensuring courteous, accurate, responsive and efficient service delivery for clients contacting the Town of Caledon. The Associate, Service Caledon rotates between phone and counter service to facilitate first contact resolution for incoming inquiries, complaints, and service requests.

As an Associate, Service Caledon you will perform the following duties, including but not limited to:

- Respond to, refer or transfer, and record customer inquiries that cannot be resolved at first point of contact for a variety of areas in the organization, must have a thorough understanding of the municipality and region to direct inquiries to the appropriate division or external agencies
- Act as Deputy Issuer of Marriage Licenses, Deputy Division Registrar, and Lottery Licensing Officer
- Manage and maintain all property tax accounts as per Municipal Act. This includes maintenance within in CentralSquare, account analysis, Tax Certificate issuance, re-printing property tax bills and issuing Statements of Account
- Ability to adapt to role expansion and evolving responsibilities as the organization grows
- Receive, accept, and process payments for various Town services. Perform daily financial reconciliations, prepare bank deposits, and making account adjustments in accordance with corporate cash handling procedures with the support of the Supervisor, Revenue
- Perform additional duties and undertake special projects as assigned

We are seeking an individual with demonstrated service-orientation that reflects Caledon’s quality standards: accurate, courteous, responsive and easy to navigate and demonstrated understanding of municipal services and basic financial literacy, and computer proficiency in MS Office (Word, Excel, Outlook). Additional experience with AMANDA, Vailtech, and/or other software including CRM, Work Order, and Asset Management software would be an asset.

The position offers a salary range of $67,259.33- $84,074.16 plus a competitive benefit package
- Applications for this posting will be accepted until _**_June 5th, 2025, 12:00PM_**_._

**How To Apply**

If needed and upon request, this document can be made available in an alternative format.

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