Front Desk Clerk, Hotel

6 days ago

Muncho Lake, Canada Northern Rockies Lodge Ltd Full time

**Level of Expertise**:

- Video editor

**Business Equipment and Computer Applications**:

- Adobe Illustrator
- Adobe Photoshop
- Word processing software
- Spreadsheet
- MS Excel
- Internet
- Central reservation system (CRS)
- Social Media
- Microsoft Publisher

**Area of Specialization**:

- Photography

**Work Setting**:

- Hotel, motel, resort

**Specific Skills**:

- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Perform light housekeeping and cleaning duties
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Provide customer service
- Assist clients/guests with special needs
- Maintain an inventory of vacancies, reservations and room assignments

**Transportation/Travel Information**:

- Travel expenses not paid by employer
- Public transportation is available

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods

**Work Location Information**:

- Staff accommodation provided
- Room and board provided
- Remote location
- Willing to relocate
- Relocation costs not covered by employer

**Personal Suitability**:

- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Dependability
- Judgement
- Reliability
- Organized

**Financial benefits**:

- Bonus

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