Front Desk Clerk, Hotel
1 week ago
**Level of Expertise**:
- Video editor
**Business Equipment and Computer Applications**:
- Adobe Illustrator
- Adobe Photoshop
- Word processing software
- Spreadsheet
- MS Excel
- Internet
- Central reservation system (CRS)
- Social Media
- Microsoft Publisher
**Area of Specialization**:
- Photography
**Work Setting**:
- Hotel, motel, resort
**Specific Skills**:
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Perform light housekeeping and cleaning duties
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Provide customer service
- Assist clients/guests with special needs
- Maintain an inventory of vacancies, reservations and room assignments
**Transportation/Travel Information**:
- Travel expenses not paid by employer
- Public transportation is available
**Work Conditions and Physical Capabilities**:
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
**Work Location Information**:
- Staff accommodation provided
- Room and board provided
- Remote location
- Willing to relocate
- Relocation costs not covered by employer
**Personal Suitability**:
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Dependability
- Judgement
- Reliability
- Organized
**Financial benefits**:
- Bonus
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