Pharmacy Assistant

**About Well.ca Pharmacy**

Well.ca Pharmacy is the pharmacy division of Canada's largest online health store Well.ca. Well.ca is a Canadian e-commerce retailer based in Guelph, Ontario that specializes in health, beauty, baby, home, and green and natural products. Located in Toronto in the Little Portugal neighborhood, Well.ca Pharmacy provides both online and in-person pharmacy and clinical services to a diverse clientele base.

**About the Job**

The pharmacy assistant contributes to the overall operations of the Pharmacy, including providing care to customers, collaborating with health care providers, aiding the full scope of pharmacy professional services, dispensing medication, and assisting in the maintenance of the dispensary and retail store.

**Fluency in Portuguese is an asset.**

**Nexxsys/Pharmaclik RX experience an asset, training can be provided.**

**Duties**:

- Acknowledge all customers approaching the Pharmacy, offer assistance promptly and in a courteous and professional manner
- Practice within federal/provincial, regulatory/legal requirements, provincial Code of Ethics, Standards of **Practice, and Policies, demonstrating professional integrity and acting to uphold a high level of professional standard of practice**:

- Ensure all privacy requirements are met, including customer confidentiality and consent management
- Provide assistance with prescriptions, over the counter/behind the counter products and health related issues, escalating referrals to the pharmacists as required
- Be clearly identifiable to the public
- Ensure accuracy and appropriateness of all prescriptions dispensed
- Communicate with other health care professionals within the circle of care to provide optimal customer care
- Maintain all records required in accordance with legislation, standards of practice, and policy, i.e. customer records, narcotic and controlled drug records
- Promote health and wellness and educate customers and as appropriate, engage with customers both in and outside the store through community events, clinics etc.
- Provide timely and positive resolutions to customer needs and requests from other healthcare providers
- Promote Pharmacy campaigns, programs and services as appropriate
- Control access to the dispensary with respect to inventory and patient confidentiality
- Review and maintain Workflow Queues on a daily basis
- Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
- Review of stock to identify expired inventory
- Oversight of current stock levels and medication orders from wholesaler
- Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies as necessary is completed
- Ensure proper preparation, packaging, distribution and storage of all inventory including those that require special handling and training, these could include but are not limited to vaccines, serums, biological and other drugs and pharmaceuticals
- Ensure proper handling of money, financial deposits, and filing financial reports
- Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment for all colleagues

**Operations**
- Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect a clean and appropriate image of the Pharmacy
- Ensure inventory is placed in appropriate areas and reconciled
- At shift start/change, communicate all outstanding issues to corresponding team members
- Ensure all Pharmacy team members are in compliance with the uniform policy
- Involvement with financial reports as appropriate
- Identify and report business-building opportunities, both internally and externally, and action where appropriate
- Read and action store communications on in-store web
- File incident reports when any customer or staff medication or privacy incidents occur (actual, and near-misses)
- Ensure pharmacy team works cohesively to complete necessary activities
- Assist with the upkeep of account receivables management

**Experience, Skills & Qualifications**
- Strong attention to details, data entry
- Knowledge of databases (any), excel, outlook, reporting
- Plan, coordinate and delegate assignments and participate in coaching by Pharmacy colleagues
- Proven ability to drive and build the business, act with kindness, lead by example and support enterprise programs
- Prioritize activities quickly in response to changing initiatives
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
- Superior customer relations skills and a strong sense of professionalism
- Strong problem-solving skills including experience formulating and executing action plans
- Strong personal computing skills and knowledge of Pharmacy systems a definite asset

If you are looking for an opportunity to contribute to the healthcare industry and make a