Systems Analyst, Web

Highlights of the job

We are hiring up to 1 (one) full time, permanent **Systems Analyst, Web** position working out of Edmonton, AB.

What you’d be responsible for

Reporting to the Manager, Web & Mobile, you would be accountable for but not limited to:

- Ensuring the delivery of optimal results against appropriate operational performance metrics:

- Incident Delivery and Responsiveness
- Delivery on Change Request estimations
- Customer Satisfaction Surveys
- System Availability
- Process Improvements
- Ensuring system reliability and availability through proactive system monitoring, maintenance and change management
- Providing excellent customer service to our customers. Employs open communication and problem solving skills to resolve customer issues and incidents efficiently and effectively within expected timeframes.
- Abiding by all Application Services departmental policies and processes for the purpose of consistent support and administrative practices throughout Application Services
- Scheduling and performing deployments on production systems

What’s required to be successful
- Degree in Computer Science or Engineering OR diploma in Computer Engineering, System Technology or Management Information Systems
- 4-6 years of related experience in Web Operations and/or Development
- Broad understanding of IT concepts
- Experience with Agile/SCRUM using one or more common programming languages
- Experience supporting large public facing websites or intranets is an asset
- Familiarity with basic networking concepts like load balancers, firewalls and domains
- Experience in web technologies such as C#, ASP.NET, MVC, Angular, ReactJS, CSS, HTML, Bootstrap and JavaScript
- Experience working with technical and non-technical end users
- Demonstrated capability to design, develop and unit test web solutions
- Can comfortably move between tech stacks
- Proven track record of ability to diagnose, research, recommend and implement solutions to production problems
- Effective interpersonal and customer service skills which will help to build and foster lasting relationships
- Strong work ethic and critical thinking skills that will allow for success in a highly visible area of Information Services
- Seeks out and acts on opportunities to learn new skills and improve processes and procedures within the team
- Strives to efficiently fulfill customer requests and complete assigned tasks with a high degree of quality

Other important facts about this job

Jurisdiction: CSU52

Class: IT2

Hours of work: 75 hours biweekly

**Application deadline**: March 7, 2025**

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Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.