Mobile Associate

5 days ago

Ottawa, Canada Zenocopy Full time

The Mobile Associate at Zenocopy is responsible for operating high-speed business photocopiers, scanners, and bindery/finishing equipment. This role involves providing high-quality reproduction services, ensuring customer satisfaction, and maintaining equipment and supplies in a fast-paced, production-oriented environment.

**Key Responsibilities**:

- Operate photocopiers, scanners, and finishing equipment according to Standard Operating Procedures.
- Provide exceptional customer service, greeting and assisting customers in a timely and courteous manner.
- Produce high-quality copies, including binding, hole-punching, stapling, and other reproduction services as requested.
- Perform quality control checks on all outputs (images, files, and blowbacks) to ensure accuracy.
- Handle electronic document services, such as PDF conversion and electronic endorsement.
- Manage projects, including both onsite and offsite work, and ensure completion with mínimal instructions.
- Troubleshoot equipment issues, perform preventative maintenance, and resolve jams.
- Monitor materials and supplies, ensuring adequate stock levels and ordering as necessary.
- Maintain logs and records of equipment usage and performance.
- Ensure the work area remains clean, organized, and welcoming.
- Demonstrate flexibility in handling customer demands in a high-volume production environment.
- Assist in other departments (Mail Center, Reception, Hospitality, and Records) as needed.
- Hospitality & Event Support: Assist in the setup, breakdown, and coordination of conference rooms, including furniture arrangement and catering support (e.g., setting up food and beverages, ensuring room readiness).
- Adhere to business procedures and guidelines at all times.
- Attention to Detail & Discipline: Must have exceptional attention to detail as quality control is of the utmost importance.
- Back up for Reception.

**Job Requirements**:

- High school diploma or equivalent; college degree preferred.
- Prior copy/imaging experience is a plus.
- Proficient in Microsoft Office Suite.
- Strong communication skills, both written and verbal.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Strong attention to detail and ability to work under pressure.
- Ability to prioritize, organize, and follow up effectively.
- Ability to lift up to 50 lbs.
- Ability to maintain confidentiality and handle sensitive client information.
- Demonstrates a positive and cooperative attitude at all times.
- Ability to think critically, analyze problems, and exercise good judgment.

**Other Duties**:

- This job description is not intended to be a comprehensive listing of duties and responsibilities. Additional tasks may be assigned as necessary.

Pay: $19.54-$22.10 per hour

**Benefits**:

- Dental care
- Tuition reimbursement
- Vision care

Shift:

- 8 hour shift
- Day shift

Work days:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Serving It Right (preferred)

Work Location: In person

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