Learning Specialist, Corporate Customer Service

2 weeks ago


Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The Corporate Customer Service Training (CCST) team is looking for dynamic, proactive and motivated instructors who will use excellent communication and organizational skills to plan and deliver quality training programs.

In this role, the Learning Specialist will manage the regional needs, coaching and facilitation for front line employees.

In additional will support the current LOUs (training instructors). The position will require some traveling assume 20-30%.
- Conduct classroom instruction/ facilitation related to Customer Service, technical, regulatory and/or people skills, as required.
- Evaluate/coach trainee performance and provide timely feedback/coaching to participants.
- Provide coaching and operational support to front line employees as required.
- Provide coaching and support to current training instructors (LOUs).
- Plan and schedule training activities, training events and other training related activities.
- Complete existing training/communications material such as pre and post training documentation.
- Review, evaluate, recommend changes and modify existing or proposed training programs.
- Assist in the development and maintenance of training programs.
- Participate in the development of required training material.
- Liaise with Design Managers, Training Instructors and other members of the CCST Training team. Provide and solicit feedback.
- Provide support and coaching to future e-learning and soft skills training initiatives
- Perform site and audits/inspections to enhance training facility operations and training personnel performance.
- Support training design when needed.

**Qualifications**
- Passion and enthusiasm for facilitating the learning of adults in a contact centre environment
- Sound knowledge of adult learning methodologies
- Demonstrated commitment to Customer Service
- Excellent written and verbal communication skills
- Excellent facilitation skills
- Strong interpersonal skills
- Good working knowledge of MS Word & Power Point
- Ability to meet deadlines, work under pressure and prioritize multiple projects
- Highly flexible and adaptable
- Strong leadership and conflict resolution skills
- Ability to work independently with mínimal supervision
- Previous experience in a training environment
- Experience with both Revenue and Loyalty an asset

**Conditions of Employment**:

Mandatory Covid-19 Vaccination Required

**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.



  • Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope**: The Customer Service Training team is looking for dynamic, proactive, and motivated...


  • Dorval, Canada Air Canada Full time

    **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use excellent...


  • Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...


  • Dorval, Canada Bombardier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...

  • Account Specialist

    2 weeks ago


    Dorval, Canada ABB Full time

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world This Position reports to: Manager, Production...


  • Dorval, Quebec, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.This position may be location in Montreal or Toronto.The Specialist, Service Activation is a vital connector within Air...


  • Dorval, Canada IGA Full time

    **Fish and seafood specialist**: Full-Time Number of hours per week : between 35and40 Shift : Day, Evening Availability : Anytime **Become a fish and seafood specialist** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who keeps up to date on the latest seafood products? Then this...


  • Dorval, Canada SF Marketing Inc Full time

    SFM provides an equitable, inclusive, and growth-focused environment for our staff. We're committed to providing a positive workplace where every individual's uniqueness is embraced, respected and valued. **Why Choose SFM?** At SFM, you'll get to play a part in a stimulating industry that sits at the intersection of art, communication, and technology. You...


  • Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Mission** The Corporate Revenue Manager is responsible for the integrity of the corporate fare...


  • Dorval, Canada Bombardier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...