Full Time

4 days ago

Edmonton, Canada Totem Outdoor Outfitters Full time

We are looking for a FULL-TIME team member to join the crew for the 25/26 winter season.

A place where like minded sports enthusiasts come together to help encourage and help our community to get out there and be active

We require a reliable person for our busy expanding rental & repair shop department who excels in customer service and has knowledge of the product we work with. If you have an interest in fixing things or working with your hands, this might be the right fit for you

**Responsibilities and Tasks**
- Meet and greet customers and provide amicable service to them.
- Respond to and handle customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Skate sharpening and profiling
- Skate repairs (holder swap, rivets, tendon repair, and others)
- Ski/Snowboard/Skate/Snowshoe rentals
- Ski/Snowboard waxing
- Help customers with our other repairs (hockey gear, backpacks,...).
- Promote in-store promotions and sales.
- Participate in meetings and product knowledge sessions as required.
- Complete retail basic tasks in an efficient and timely manner (e.g. cleaning.).
- Comply with company, store and department policies.
- Maintain a professional appearance (hygiene, grooming).
- Complete other tasks as required and report to department supervisor.

**Requirements and Competencies**
- 1+ season of experience as a skate technician.
- Experienced with skate sharpening and profiling.
- Experienced with skate repairs (holder swap, rivets, tendon repairs, and others).
- Have knowledge about hockey, hockey brands and hockey products.
- Interpersonal skills and customer-oriented.
- Ability to work and thrive in a team environment.
- Ability to adapt and cope with challenging and changing situations.
- Ability to work and thrive under time pressure.
- Ability to consistently provide professional customer service, including in situations of conflicts.
- Ability to complete retail tasks according to instructions and report to supervisor or managers.
- Positive attitude, good punctuality and strong work ethic
- Ability to work under little to no supervision.
- Effective written and oral communication skills.

Pay: $16.00-$20.00 per hour

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

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