Support Services Manager

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Support Services Manager to join our Bissett Court & Ryan Hall Team b ased in Cole Harbour and Bridgewater.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:
An opportunity to join a team of professionals where you can further develop in your career.
An opportunity to make a measurable difference in the quality of life for residents, families and staff at Shannex.
Comprehensive health & dental benefits plan (eligible immediately upon hire).
Access to our Shannex Work Perks Program
Vacation accrual begins immediately.
A competitive compensation package with employer RRSP (5% matching).
Free onsite parking.
Opportunities for growth, training and development, including access to hundreds of courses offered through Shannex’s Centre of Excellence.
An opportunity to join a dynamic organization in a fast-paced, professional work environment.

About You

a High School Diploma or GED and have five (5) years’ experience in a support services department or field.
You have experience in a supervisory or management role and are proficient in computer software and related programs.
You have a demonstrated understanding of environmental services, materials and building systems.
Previous experience working with seniors or a health care environment is considered an asset.

About the Opportunity

Supervises and evaluates the support services team in Shannex’s enhanced care sites in Bridgewater and Cole Harbour (2 sites total), which includes work assignments, training, disciplinary procedures, and performance evaluation;
Responsible for the management and coordination of operational processes pertaining to housekeeping, laundry, product inventory and asset management.
Providing leadership and overseeing provision of quality housekeeping services;
Assist with the recruitment and onboarding process for the Support Services Team;
Collaborates with facility managers to develop and implement strategies for housekeeping and laundry services to accomplish desired quality performance standards;
Maintains current knowledge of changes in provincial, federal, OHS and other safety codes and regulations as applicable;
Provides supervision, training, information, and equipment needed for employees to do their jobs safely;
Oversees and implements housekeeping and laundry product inventory processes;
Assists facility managers to determine best practices for infection control procedures and practices for Environmental Services;
Administers the operating budget for support services, verifies and approves invoices for payment;
Schedules and coordinates work projects; inspects work in progress and upon completion for compliance with applicable local, provincial, and federal regulations;
Promotes a safety culture (or acts as a safety role model);

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

Only those selected for an interview will be contacted.