Operations Manager

**We Are Access**

We are Access We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

**The Impact You Could Make**

The Operations Manager is responsible for all workflow processes and meeting the goals and objectives of all facilities in the Greater Toronto Area.

**Your Daily Responsibilities**
- Management of 6 GTA facilities and all team members consisting of 3 functional teams: record center (warehouse), conversion services (imaging) and plant (secure shredding).
- Manage team performance through meaningful metrics, standard operating procedures and quality training.
- Communicate and interact with team members to optimize task performance while maintaining a high level of morale.
- Develop and execute strategies to keep employees motivated and dedicated.
- Assess and analyze departmental budgets to find ways to minimize expenses and optimize profits.
- Coordinate with different teams to foster exchange of ideas and provide cross-team learning opportunities.
- Interviewing, hiring and training.
- Responsible for the efficient, timely and accurate fulfillment of orders, custom requests, processing inquiries, shipping, and inventory control of the center, in order to meet performance goal and operating guidelines consistent with the Facility’s profit objectives and Client Service Level Agreements. Makes recommendations on improvements regarding same.
- Ensure all work is performed by the specified turnaround time through the management of team member workload, schedules, and time off.
- Responsible for team member safety, security of the building, protection of customer’s assets, equipment, and grounds.
- Responsible for the efficient allocation and utilization of manpower, equipment, and resources for the entire facility.
- Ensure that measurable standards & expectations for each position in departments are written and updated frequently. Keeps all commitments, operates with integrity, and promotes “open book” management style.
- Train team members in key job skills including, but not limited to systems, workflows and procedures.
- Continuously monitors team member performance and counsels when performance issues arise and conducts performance reviews of team members.
- Ensure compliance with appropriate Access and government safety regulations and ensure all accidents and injuries are properly reported.
- Communicate regularly with Senior Market Leader or Executive Vice President to notify him or her of any potential issues, including but not limited to those relating to your job, or those relating to the client.
- Ensure the facility passes all certifications and audit process.

**Secondary Function**
- Participate in monthly safety and security drills and advise the appropriate manager of any violations.
- Know and understand defined role in the Company Disaster Recovery Plan.
- Travel between facilities when necessary.
- Collaborate with team members.
- Participate in quarterly safety meetings.
- Participate in weekly R/C and Transportation Specialist Team Meeting.

**Other Responsibilities**
- Comply with all company policies and procedures.
- Other duties as assigned by Supervisor.

**More About You**
- High school diploma or equivalent required.
- 2 or 4 year college degree preferred.
- At least 3 years prior experience leading service-oriented teams required, with a focus on writing performance appraisals, administering the disciplinary process, and mentoring employees.
- Strong and effective communication skills, both oral and written.
- Strong PC-based computer skills.
- Proficient in the use of third-party software and systems used in the operations
- Must have supervisory skills and proven work experience in team-oriented, participative management environment.
- Strong attention to detail.
- Strong customer service skills; values customers and communicates with them in a professional manner.
- Ability to work collaboratively in a team environment.
- Ability to adhere to and enforce all security procedures.
- Must have the ability to guide and educate team members on daily activities and lead by example.
- Ability to multitask and prioritize competing demands.
- Ability to build strong working relationships.

**Physical Requirements (lifting, etc.)**
- Routine Lifting of 20-60 pounds.
- Routine scanning of materials.
- Overhead reaching.
- Routine bending and stretching.
- Must be able to climb stairs and use tolls to maneuver materials.
- All qualified applicants will receive consideration for employment._
- Since the beginning of the COVID-19 pandemic, many client contractual requirements require that Access Team Members be fully vaccinated in order to service those client accounts. Accordingly, Access requires that all new team members be fully vaccinated._

**Job Types**: Full-tim