Building Automation System

1 week ago

Markham, Canada BGIS Full time

**SUMMARY**

We are seeking a highly skilled and motivated **BAS & Network Support Specialist**to join our team. This role is ideal for someone with a strong background in desktop and server environments, network infrastructure, and building automation systems (BAS). You will play a key role in supporting field technicians, maintaining network hardware, and ensuring seamless connectivity across various platforms.

**KEY DUTIES & RESPONSIBILITIES**

**BAS & Network Support**
- Provide desktop support for Windows environments (Windows 7 through 11).
- Manage and troubleshoot Linux servers, primarily Ubuntu LTS.
- Diagnose and resolve IP network issues, including ISP routers, switches, and security appliances.
- Maintain and configure routers and firewalls, including Cisco Meraki and Cradlepoint devices.
- Support various internet connection types: Cellular, DSL, Cable, Fiber, and Fixed Wireless.
- Troubleshoot BAS networks, including Niagara 4 and similar controllers.
- Utilize Niagara 4 Supervisor and Workbench for system management (experience preferred).
- Conduct technical product research and provide recommendations.
- Support and maintain BAS protocols such as BACnet/IP and MTSP (knowledge preferred).
- Work with cloud and virtualization platforms such as Azure, AWS, and virtual desktops/servers.
- Use remote access tools (RDP, SSH, web portals) to manage systems.
- Perform data analysis and reporting using Microsoft Excel and other Office tools.Provide third-level technical support to field technicians and liaise with vendor support

**EXPERIENCE REQUIREMENTS**
- Proven experience with Windows desktop and Linux server environments.
- Strong understanding of IP networking and troubleshooting.
- Hands-on experience with Cisco Meraki, Cradlepoint, and other network appliances.
- Familiarity with BAS systems, especially Niagara 4.
- Knowledge of BACnet/IP and MTSP is an asset.
- Experience with cloud platforms (Azure, AWS) and virtualization tools.
- Proficiency in Microsoft Excel and Office Suite.
- Strong analytical and problem-solving skills.
- Excellent communication skills for working with technicians and support desks.

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