Consultant-north America

Consultant at Intelex Technologies

Global Role

Let’s build a better world together

This position offers the remote working that gives you more choice over where you work best, working from our beautiful office spaces, or a combination of working from home, and the office.

**Why work with us as a consultant?**

As an Intelexian, this role is _critical_ to helping our customers, drive positive change by implementing and configuring solutions to achieve their Health and Safety Business Goals.

**What will you be working on?**

As a **Consultant**, you will be considered a trusted advisor across the entire implementation project lifecycle. Your role involves delivering solutions to both new and existing mid-market and enterprise customers, handling projects with varying scope and complexity. Collaborating with customers across all industries, you will lead efforts to capture, document, and configure requirements. Additionally, you will conduct testing, training, and support go-live activities, to ensure customer satisfaction and desired outcomes are achieved. Your role involves achieving specific targets related to quality, customer satisfaction, on-time delivery, and utilization.

Responsibilities Include, but are not limited to:

- Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design, and adhering to scope, budget, and schedule.
- Manage customer and internal project team relationships, and communication throughout project ensuing the customer and internal project team is kept up to date on the status of projects or tasks.
- Lead onsite and remote meetings and workshops with customer project team, encompassing activities such as requirements gathering, and configuration reviews to ensure the solution is aligned with customer requirements.
- Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers’ needs and project goals.
- Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget and timeline changes effectively.
- Perform solution testing, and coordinate with quality assurance teams for QA testing and the customer, during User Acceptance Testing.
- Develop and deliver onsite or remote customer-specific training programs during the project implementations.
- Assists Support teams with resolution of customer configuration defects.
- In-frequent travel (up to 20%) to customer sites

**Who will you be working with?**
- This role sits in our Professional Services organization, within the Consulting Function, reporting to the Manager, Consulting.
- You will have access to the entire Global Services community for support, consisting of incredibly talented, Peers, Project Managers, Solution Architects and Subject Matter Experts.
- A tenured member of the team will be your dedicated Intelexian mentor, for the duration of your onboarding.

**What can you expect working with Intelex?**
- A unique opportunity to contribute first-hand to a bigger purpose, helping our customers eliminate Injury/Illness on the job.
- Ability to flex your consulting and configuration skills with our customers from around the world and across a variety of industries.
- Elevate your technical skills, developing expertise on the Intelex platform as well as other software and integrations that we leverage to support our customers (such as Datamaran, Enhesa, Verisk, and Workday)
- Opportunity to configure across multiple devices (desktop, mobile etc.)

**You are exactly what we are looking for if you have**:
**Consultant**:

- A consulting background, with 5+ years technical implementation consulting experience of SaaS solutions.
- Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software.
- Good understanding of cloud technology principles and service delivery organization targets.
- Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions.
- A passion for customer satisfaction, demonstrated through effective relationship management and delivering positive outcomes.
- Skilled at identifying obstacles, troubleshooting issues, and seeking support when needed.
- The ability to deeply engage with customers, uncover their core needs, and address the real problems they aim to solve by tailoring solutions to desired outcomes.
- A consultative approach that involves deeply understanding customer needs, addressing core problems, and tailoring solutions to achieve desired outcomes.
- Proactive mindset, able to anticipates customer needs beyond initial requests, simplifies processes, and delivers efficient, user-friendly solutions.
- A dedication to customer success, ensuring customer satisfaction through clear, consistent communication and follow-ups to confirm issues are resolved.
- Experience man