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Customer Success Advisor
3 weeks ago
Joining Pepco would mean being part of a team with a strong entrepreneurial spirit that values team spirit, honesty, communication, and family. If these values resonate with you, we encourage you to keep reading
We’re hiring a Customer Success Advisor to join our Operations team under the guidance of the Customer Success Manager.
What's in it for you?
Permanent work from home setup.
Consistent work hours: Weekly set schedule.
Competitive Compensation.
Savings: Company prices on fuel and industrial supplies;
Complete Health & Benefits Plan: Health and dental benefits are 100% paid by Pepco.
Key Responsibilities
- Answers inquiries and handles customer complaints in a professional and courteous manner;
- Investigates and troubleshoots customer service issues;
- Amicably manages irate customers who have product issues or requests;
- Processes orders and resolves payment, refund and billing issues;
- Dispatches sales-related documents (i.e. proposals, contracts, leads and follow-up);
- Gathers customer information to open new accounts;
- Enters data in computer systems such as NAV;
- Participates in various outbound campaigns;
- Post-secondary diploma in business administration or in relevant field.
- Must be bilingual (French and English).
- 2 years of relevant telephone customer service experience.
- Knowledge of Microsoft 365.
- Must have good listening, communication, and interpersonal skills.
- Has an ability to prepare concise and accurate records/reports.
- Outstanding customer service and financial skills.
- Receptive to the concerns of clients and Team Members.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
