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Service Consultant

2 weeks ago

Greater Sudbury, Canada Southside Chevrolet Buick GMC Full time

**The Service Consultant**:

- Is responsible for establishing rapport and trust with customers.
- Documents vehicle problems by listening to customers describe them and by asking probing questions.
- Prepares work orders and invoices using our CDK computer system.
- Confirm problems before service, while maintaining physical distancing, and, after service, to ensure that repairs have been completed.
- Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
- Constantly communicates with Technicians to obtain information on needed vehicle repairs.
- Recommends additional maintenance and repair services to customers when appropriate.
- Should be capable of working independently, managing his or her time and work flow.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$70,000.00 per year

**Benefits**:

- Company pension
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Work Location: In person