Customer Service Advisor

Do you have experience in customer service and an interest in the investment industry? Join our call centre team and come live your ambitions. Through your friendly approach and the quality of your advice, you'll provide clients with a personalized experience and recommend savings products for their needs.

**Your training and career development**

After you’re hired, you will have 6 weeks to obtain your mutual fund representative (MFR) licence and will be fully reimbursed when you complete it. Your manager will guide you through the various steps of the program.

You will also have 8 weeks of on-site training during which time you'll experience the call centre environment and get to know your teammates. The training program focuses on hands-on learning which will help you to learn about your role, our products and our technologies.

**Your role**
- Take calls from clients and answer their questions
- Recommend customized savings solutions
- Listen to people's needs and resolve situations that may be complex
- Provide advice and recommend investment solutions
- Connect with customers to build lasting business relationships
- Direct clients to your colleagues for their specialized needs
- Ensure adherence to compliance and risk management rules

**Your work schedule**

The call centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. Different work schedules are possible full and part time, but you’ll be asked to work two evenings per week. You'll report to the Investment Solutions Manager and routinely work with a team of hundreds of experts specializing in investment, credit, mortgage financing, and other areas.

**Your team**

Our team values passionate people and bold ideas. We work together to ensure our clients can meet their objectives and our colleagues can do what they love. We rely on our colleagues to share knowledge and help each other.

**Required competencies**
- College diploma (DEC) or equivalent
- Customer service experience, inclusive attitude and openness to diversity
- Positive attitude and strong empathy for clients
- Our positions require French/English bilingualism, as the sector serves French and English speaking clients.
- Obtain your Mutual fund representative (MFR) licence - You will have 6 weeks to obtain your mutual fund representative (MFR) licence and will be fully reimbursed when you complete it.

**Preferred competencies**
- Discipline, commitment to teamwork and interest in learning
- Interest in technology and skilled in sharing knowledge
- Ability to adapt to various situations

**Your benefits**

Upon hiring, you'll be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

- Health and wellness program, including many benefits
- Flexible group insurance
- Pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Exclusive banking services
- Volunteer program
- Telemedicine
- Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

Our dynamic work environments and cutting-edge collaboration tools foster a pleasant employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that's accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during our initial conversations.

Are you ready to live up to your ambitions?

Type d'emploi : Temps plein, Permanent

Salaire : 50 000,00$ à 55 000,00$ par an

Avantages:

- Aide au Transport Quotidien
- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés de Vacances et Compensatoires
- Horaires flexibles
- Programme d'Aide aux Employés
- Programmes de Bien-être
- Réductions Tarifaires
- Régime d'Achat d'Actions
- Régime de retraite
- Tenue Décontractée

Horaires de travail:

- Du Lundi au Vendredi

Types de paie supplémentaire:

- Primes

Question(s) de présélection:

- Are you legally authorized to work in Canada?

Langue:

- Anglais (Souhaité)
- Français (Souhaité)