Manager - IT Delivery

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**General Information**:
**ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

- Photos
- Any certificates that have photo identification
- Driver’s licences
- Police records checks

**ACCOMMODATION**: Reasonable accommodations are available upon request for all parts of the recruitment process.

**PRIVACY**:Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.

**Job Description**:
***: Under the direction of the Director - Corporate Information Technology, supports the Information, Digital and Technology Governance Framework through the effective and efficient delivery of corporate wide and departmental Information, Digital and Technology Projects & Services; manages the Project Intake and Section Process, Resource Capacity Management, and Project Management and IT Business Analysis portfolios.

**CORPORATE RESPONSIBILITIES**:

- Establishes and manages the Corporate Intake, Selection & Prioritization Process for Information Technology Projects; provides consultation, guidance and support to the Information, Digital and Technology Governance (IDTG) regarding project portfolio management for Technology projects.
- Manages the delivery of both corporate-wide and departmental Information Technology projects, ensuring resource allocation for projects is sufficient, utilizing internal resourcing and drawing upon pre-selected VOR or roster agreements.
- Develops and manages a variety of Information Technology resource rosters through provision of vendor of record (VOR) agreements with Information Technology business partners; negotiates, administers and ensures compliance with all consultant and service provider agreements.
- Communicates and manages project expectations to project managers, owners, sponsors, team members, and other stakeholders; and provides consistence monitoring and reporting for all Information Technology projects and related services.
- Develops and enforces best practices, techniques and tools for project planning, execution, ongoing milestone/deliverable tracking, communication, and key performance metrics.
- Reviews all City of Thunder Bay Information Technology Projects for compliance with IT standards and policies.
- Provides IT business analysis/support to business service owners throughout the Corporation to improve the quality of existing IT services, analyzes business needs and develops IT business processes to facilitate service delivery.
- Collaborates with Corporate/Departmental leaders and IT Governance coordinating groups to define, prioritize and develop Information Technology project proposals for presentation to the Director of CIT and/or the Information, Digital and Technology Governance (IDTG) Committee for review, selection and prioritization.
- Reports on and provides guidance to the Director of CIT and/or the Information, Digital and Technology Governance(IDTG) regarding resource capacity and resource utilization for existing and planned project delivery; researches, recommends and implements a variety of tactics to address capacity requirements.
- Works collaboratively as a member of the IT Architecture Team to define & develop technical IT architecture standards, product lifecycles and roadmaps to ensure sustainability of the City’s IT environment; assists in the review of ideas, concepts and proposals for alignment with IT Architecture.
- Acts as a Business Relationship Manager for assigned Corporate Departments, maintaining a partnering relationship with the senior management team within the department on behalf of the CIT Division.

**DIVISIONAL RESPONSIBILITIES**:

- Participates as a member of the CIT Management Team in the development of strategic initiatives for the Division consistent with the overall City Strategic Plan, the Corporate Digital Strategy, Corporate Services & Long Term Care strategic initiatives, projects and priorities.
- Acts for and/or represents the Director, as required.
- Assures compliance with Corporate programs and objectives; takes corrective actions where required.
- Develops and implements work plans and schedules, and takes appropriate action to ensure Section, Division and Department objectives