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Night Auditor

2 weeks ago

Halifax, Canada Hotel Equities Full time

**Essential duties**:

- Reconcile the hotel's daily accounting to ensure an accurate assessment of room use and revenue collection
- Check guests in and out during all hours of their shift
- Verify that all guests are correctly checked in - length of stay; room rate; discounts; BonVoy benefits are correctly applied according to their tier
- Post all charges as per the services provided to the guest; room service, restaurant, bar, and amenities usage
- Account for the day’s cash flow, reconciling guest accounts, and preparing a daily revenue report. If errors are detected, research the cause, and notify Manager if cause cannot be located
- Address individual guest request and concerns as they arrive
- Remain a calm and resourceful point of contact for guests and staff in the event of a variety of emergencies
- Report any unusual and suspicious behavior of guests or staff
- Conduct duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service and communication in maintained
- Comply with all Hotel Standards and Procedures including grooming and uniform standards
- Actively promote a considerate work environment, which cares for guests and associates alike
- Perform any other pertinent duties that may be assigned to them
- 1 -2 years guest service-related experience, preferably in a hotel environment
- Ability to work night shifts required
- Positive and can-do attitude
- Excellent verbal and written communication skills - English a must; a second applicable language an asset
- Strong active listening skills
- Organizational skills
- Problem solving skills
- Effective complaint handling
- Physically able to stand for an entire shift
- Computer skills required - FOSSE; Micros; Payment systems
- Ability to handle cash and credit procedures

**Education & Experience**
- High school diploma or equivalent education required
- Serving it right required
- One year of high-volume bar service required

**Salary**: $15.00-$16.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Every Weekend
- Holidays
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Front desk: 1 year (required)

Work Location: In person