IT Technical Specialist

**IT Technical Specialist**

**Location**:This position will be based out of our Winnipeg office.

**Our organization**:
Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
- _Investment Executive 2025 Brokerage Report Card._

**The opportunity**:
**Key responsibilities include**:

- **IT Support & Issue Resolution**
- Identifying the Urgency and Severity of a reported case and escalate to relevant stakeholders.
- Collaborating with different IT Teams to ensure that IT needs are met.
- **Hardware & Software Setup**
- Installing Computer Hardware, not limited to laptops, laptop docks, monitors, printers, multimedia devices, network devices and Desk Phones.
- Assisting with both New Employee On-boarding and Advisor On-boarding.
- **System & Infrastructure Management**
- Operating, monitoring, and maintaining several Information Systems including:

- Teams Phone Solutions.
- Database Systems.
- Knowledge Management Systems.
- Ticketing Systems.
- Campaign Management Systems.
- File Repository Systems.
- Office Automation Systems.
- Media Hosting Systems.
- Content Management Systems.
- Participating in planning, implementation, and growth of AWS infrastructure.
- **Documentation & Process Improvement**
- Creating Knowledge Base Article/s for common and critical issues.
- Documenting processes and suggests improvements in place.
- Providing recommendations to optimize current IT Performance to prevent problems in future.
- **Vendor & Stakeholder Coordination**
- Acting as a liaison for Technology and Operational Software requirements supported by third party vendors.
- Testing and analyzing current and future IT Systems as required.
- Performing Other Duties as Assigned.
- A technical diploma or a bachelor’s degree in computer science, Management Information Systems, or related field.
- IT Service Desk experience required in a Microsoft/Windows based environment.
- Information Technology Infrastructure Library (ITIL) is an asset.
- Microsoft Certification an asset.
- Amazon Web Services (AWS) certifications in a variety of specialties is an asset.
- Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
- Knowledge of Incident and Problem Management Processes and Tools.
- Knowledge and experience in Microsoft Exchange, Azure, Windows, and Active Directory is an asset.
- Strong critical thinking and written and verbal communication skills.
- Excellent troubleshooting skills.
- Strong analytical, problem-solving, and communication skills.
- Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals.
- Good time management skills.
- Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
- A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
- An ability to maintain the highest levels of confidentiality.

**Conditions of employment**:

- Must be legally eligible to work in Canada.
- Must be able to travel 0-20% of the time.
- A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.