Ambulatory Care Clerk

January 9, 2025

**NORTH WELLINGTON HEALTH CARE**

**PALMERSTON AND DISTRICT HOSPITAL**

**POSTING #2024-298**

**AMBULATORY CARE CLERK**

**(MODIFIED FULL TIME)**

A modified full time (32.5 hours per week) Ambulatory Care Clerk position is available at Palmerston and District Hospital.

This position is unionized with OPSEU, Local 226.

**RESPONSIBILITIES**:
Reporting directly to the Patient Care Manager of Palmerston District Hospital, and indirectly to the Allied Health Manager, this position will be responsible for bookings for the OR, Surgical Clinics, Diabetes Education, Physiotherapy, and other clinics as applicable. This position provides clerical supports to the Surgical Services, Diabetes Education and Physiotherapy Departments, and is also responsible for some switchboard break relief for Patient Registration as per position schedule and as needed.

**OR Bookings/Ambulatory Care**:

- Schedule OR/ time in conjunction with Physicians, Physician’s offices etc.
- Using the hospital information systems follow the registration standards and ensure accurate registration of patients with current valid information for each visit.
- Manage contacts in a professional manner understanding that the patient is first and foremost.
- Confidentiality of all information is a requirement of employment as well as compliance with the Privacy Act, hospital and departmental policies and procedures.
- Clerical duties including (but not limited to) organizing of patient information, word processing, filing, chart retrieval/organization, requisition completion, statistical compliance, excel spreadsheets (data entry/organizing data), photocopying and compiling pre-operative and other packages for patients and staff of surgical services.
- Relief for switchboard breaks and lunch coverage as per schedule
- Bookings for Specialist consultations
- Bookings for OR Procedural Clinic (ORCL) days

**Diabetes Education & Physiotherapy Admin Support**:

- Arranging appointments in conjunction with clinicians, answering telephone, making reminder calls, and receiving patient referral forms, preparing charts and chart management
- Entering departmental statistics as needed
- Referral processing and wait list maintenance as needed
- Word processing and department communications (i.e. letters, minutes, memos, typing procedures, faxing, and photocopying)
- Support prep of clinics, classes and education activities (i.e. accessing lab information, booking of rooms, preparing education materials)
- Maintenance of office supplies
- Assist with department maintenance
- Relief for switchboard breaks and lunch coverage as per schedule / request.

**QUALIFICATIONS**:

- Medical Office Administration Certificate (or related program)
- Medical Terminology course or willingness to obtain
- Excellent computer proficiency specifically Excel, Word and Community Wide Scheduling
- Previous registration experience using Meditech
- Exceptional communication, public relations, interpersonal and negotiation skills
- Effective problem solver with demonstrated critical thinking and conflict resolution skills
- Effective organizational and time management skills with a demonstrated ability to multi-task and use time efficiently
- Ability to work independently
- Satisfactory performance and attendance required
- Satisfactory Reference Checks required prior to start date
- Must provide a Police Vulnerable Sector Check
- Must complete a Pre-Employment Health Assessment prior to being hired

**HOURS OF WORK**:

- Monday to Friday as established per department schedule
- As per Collective Agreement

**SALARY**:$27.98 - $28.88 per hour**

**EXTERNAL** applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

North Wellington Health Care is committed to providing and fostering a safe, healthy, and respectful workplace for all employees, free from violence and harassment.