Clinical Supervisor, Acute Care

**Reference #**
- 00966

**Posted**
- Tuesday, September 16th, 2025 at 12:00am

**Scope**
- Public Applications Accepted

**Position**
- Clinical Supervisor

**Department**
- Acute Care

**Term**
- Temporary, Full-Time

**Pay**
- $95,755.00 - $98,628.00

**VALUES AND COMMITMENT**

At Northumberland Hills Hospital (NHH), our shared purpose is **_People First,_** and our core values of **Integrity**, **Quality**, **Respect**, **Compassion** and **Teamwork** are at the centre of who we are and what we do. We remain committed to sustaining an experienced workforce that reflects Northumberland Hills Hospital’s dedication to recognising everyone’s contributions and respecting everyone’s dignity, unique experience, and potential.

**EQUITY AND ACCESSIBILITY STATEMENT**

**LOCATION**

**ROLE OVERVIEW**

Reporting to the Patient Care Manager (PCM), the Clinical Supervisor (CS) is a leader who facilitates and mentors the interprofessional team to effectively manage of care delivery, utilization of resources, and support patients to be supported in right place at the right time to receive the right care. The Clinical Supervisor leads and evaluates the efficiency and quality of patient care in the inpatient areas, through the lens of quality improvement project management. The Clinical Supervisor enables the interprofessional team to coordinate and integrate services, encourages ongoing performance improvement, and leads department evaluation and quality improvement efforts to create efficiencies with the department to ensure exceptional care, every time, for every person. In addition, the Clinical Supervisor, in collaboration with the Clinical Nurse Educator and Team Leaders will also act as a coach and mentor for staff to empower critical thinking to assist in challenging circumstances.

**RESPONSIBILITIES**
- Plans, organizes, and leads projects in the department including promoting a culture of professional growth, responsibility, respect and safety; performance recognition; and instilling an appreciation for our Mission, Vision and Values.
- Continuous evaluation and monitoring of Pay for Performance Metrics, including collecting and analyzing data against productivity and quality benchmarks and efficiencies.
- Supports the PCM in managing several key processes including Patient Experience Management and the Awareness to Action (Patient Safety) reports processes. Including trends and identification of opportunities for improvement.
- Support the implementation or the organization’s strategic plans and participate in continuous evaluation and monitoring of clinical activities to ensure strategic goals are met.
- Develop and implement policies/guidelines to support best practices in patient pathways and other corporate initiatives across the organization.
- Maintain a high level of clinical competence, participate in professional/program development, clinical training opportunities and staff training, and remain current in the knowledge of and adhere to agency policies and procedures as well as relevant legislation.
- Identify organizational risks and assist the interprofessional team to problem solve and support solutions to mitigate risk.
- Utilize shared governance model to participate, develop, and implement quality improvement initiatives.
- Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.

**QUALIFICATIONS/REQUIREMENTS**
- Baccalaureate degree in Nursing (preferred), or a health-related field
- Registration in good standing with a relevant professional college
- Knowledge of relevant legislation and a comprehensive knowledge of Emergency Care and Performance Indicators required.
- Minimum of 5 years of current experience in an acute care environment or relatable care setting preferred
- Experience in Acute Care Patient Flow and Hospital Patient Flow preferred
- Experience in project management
- Experience in Quality Improvement, including certification in Lean Methodologies or willing to obtain a Lean Green Belt within 6 months of hire
- Knowledge of the Home First Philosophy

**ASSETS**
- Ability to prioritize and manage time and resources in a fast-paced environment.
- Demonstrated excellent verbal and written skills
- Demonstrated ability to be self-directed and thrive in a dynamic environment
- Demonstrated good attendance and performance records with the ability to maintain these same standards
- Demonstrated strengths in interpersonal relations, problem solving, and conflict resolution
- Demonstrated ability to provide clear instruction to patients and families for after hospital care
- Demonstrated ability to work both independently and in a professional interdisciplinary team environment.
- Displays flexibility in dealing with unexpected obstacles and stressful situations.
- Ability to interact effectively with a variety of people including patients, physicians