Retail Team Member

Store - CHATHAM, ON

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

**Event Coordination**
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
- Communicate events with clients and store team members.
- Adjust plans and events based on client’s feedback and needs.
- Create backup or emergency plans to be executed as needed.
- Ensure client satisfaction for scheduled events.
- Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

**Customer Experience**
- Help customers shop, locate products, and provide them with solutions.
- Provide fast and friendly check out experience.
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customer on Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck un-load, stocking and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production.
- Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

**Other duties as assigned**

**Preferred Knowledge/Skills/Abilities**

**Preferred Type of experience the job requires**
- Energetic and enthusiastic and personality.
- The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
- Must have excellent people skills.
- Must have experience working with children and children’s events.
- Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
- Must have organizational skills, interpersonal skills, and creative problem-solving skills.
- Retail and/or customer service experience required

**Physical Requirements**

**Work Environment**
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all**c**ustomers** **to create, innovate and be better together.